Job Description

Job Overview

Lakeshore Animal Health Partners ("LAHP") is seeking for a Client Service Representative for our 24/7 emergency and specialty hospital. The ideal candidate will have a strong background in customer service and providing exceptional support to our clients while ensuring the well-being of their pets. This role requires excellent communication skills, a passion for animals, and the ability to handle various client inquiries with professionalism and empathy.

About the Role

As our ideal candidate, you will have:

Passion for what you do every day Enthusiasm, energy and a positive attitude Previous experience working in a veterinary clinic (preferred) A strong desire to educate and build solid relationships with clients Strong communication skills An ability and desire to flourish in new environments

Experience

Candidates should possess a combination of the following skills and experiences:

Exemplary customer service skills Strong attention to detail Excellent written and verbal communication skills Exceptional organization sills Thrives in a fast-paced environment Takes initiative and accepts accountability Eagerness to learn and ask questions

Responsibilities

Under the supervision of the CSR Lead, the duties and responsibilities of the CSR include, but are not limited to, the following:

Excellent communication skills in English; proficiency in another language is a plus Triaging appointments/emergency walk-ins Proficiency in phone etiquette with the ability to answer phones/emails and direct them to the appropriate specialty/emergency department Ability to multi-task and prioritize tasks effectively Setting up new clients and patients in our electronic medical software (ezyVet) Follow through with pet insurance forms Financial transactions Admitting and discharging patients Provide clients and referring veterinarians with information regarding LAHP services Maintain a clean working environment - including reception desk, client waiting room and exam rooms Provide outstanding customer service by addressing client inquiries Maintain accurate records of client interactions and pet information in the system Collaborate with veterinary staff to relay important information
Shift hours will vary (days, evenings, weekends and holidays).

What LAHP Has to Offer You!

Friendly and supportive work environment Mentorship Access to medical webinar events throughout the year by leading specialists Commitment to the community and to helping pets in need Competitive medical and pet supply discounts Canada wide internal transfer opportunities

Ability to Commute/Relocate:

Mississauga, ON - reliably commute or plan to relocate before starting work (required)

Education:

Secondary school (Preferred)

Experience:

Veterinary reception: 1 year (Preferred) Customer service: 3 years (Required)

Work Location:

In person

Job Types:

Full-time, Permanent

Benefits:

Employee assistance program On-site parking RRSP match Dental and Vision Care Uniform allowance

We look forward to hearing from you!

Job Types: Full-time, Permanent

Pay: From $18.00 per hour

Expected hours: 30 - 40 per week

Benefits:

Dental care Employee assistance program On-site parking Vision care
Education:

Secondary School (preferred)
Experience:

Veterinary Medicine: 1 year (preferred)
Work Location: In person