Job Description

Overview

We are seeking a dedicated and dynamic Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. You will be responsible for managing customer inquiries, resolving issues, and fostering strong relationships to ensure customer satisfaction. The ideal candidate will possess excellent communication skills and a passion for helping others.

Responsibilities

Respond to customer inquiries via phone, email, and chat in a timely and professional manner. Manage customer accounts and provide support for account-related issues. Collaborate with cross-functional teams to address customer needs and improve service delivery.

Skills

Strong communication skills, both verbal and written, with the ability to convey information clearly. Proficiency in project management techniques to handle multiple tasks efficiently. Familiarity with Microsoft products. Background in financial services is a plus but not required. Proven ability to build rapport with customers and maintain long-term relationships. A proactive approach to problem-solving with a focus on delivering outstanding customer service. Join us in creating exceptional experiences for our customers while developing your career in a supportive environment!
Job Type: Full-time

Pay: $17.00-$20.00 per hour

Expected hours: 37.5 per week

Work Location: In person

Expected start date: 2025-10-01