Job Description

Job Title:

Client Service Representative (Administrative Support)
Calgary, AB | Full-Time, On-Site

About Gemstone Lights

Gemstone Lights is a leader in innovative lighting systems, specializing in high-quality, permanent outdoor lighting solutions. We are dedicated to delivering outstanding customer experiences and supporting our growing network of dealers across North America.

We are looking for a

Client Service Representative (CSR)

to join our administrative team. This role provides essential support to clients and dealers, handling onboarding, product questions, order management, and shipping coordination.

Responsibilities

Serve as the main point of contact for client and dealer inquiries via phone, email, and chat. Answer questions about products, orders, shipping, and warranties. Coordinate dealer onboarding, ensuring all documentation and systems are accurate and complete. Manage and track orders, shipping updates, and customer communications. Support administrative processes including invoicing, CRM updates, and file management. Collaborate with internal teams (Sales, Shipping, Technical Support) to ensure timely service and resolution. Maintain organized records and provide reports as needed.

Qualifications

2+ years of experience in customer service, administration, or client relations. Excellent communication and organizational skills. Detail-oriented and able to multitask effectively. Proficient with Microsoft Office, Google Workspace, and CRM systems. Experience in a manufacturing, logistics, or dealer-based environment is an asset. Positive attitude and strong teamwork skills.

Benefits

Competitive compensation package Full-time, stable employment Opportunities for growth within a fast-growing company Supportive and collaborative team culture Employee discounts on Gemstone Lights products

Schedule

Monday to Friday Day shifts 8am-4:30pm On-site position in Calgary, AB

How to Apply

If you're organized, customer-focused, and ready to make a difference, apply today to join the Gemstone Lights team!

Submit your resume and cover letter directly through Indeed.

Job Type: Full-time

Pay: $55,000.00-$60,000.00 per year

Benefits:

Casual dress Company events Extended health care On-site gym On-site parking Paid time off RRSP match
Work Location: In person

Expected start date: 2025-11-01