Job Description

The Client Service Representative plays a key role within the Corporate Services Department, providing professional front desk service and assisting with Accounts Receivable (AR) functions. As the first point of contact for residents, vendors, and visitors, this position requires strong interpersonal, organizational, and communication skills. Proficiency in Microsoft Office and experience with accounting software are essential for supporting both administrative and financial duties.


Key Duties & Responsibilities


Serve as the first point of contact for incoming calls and in-person inquiries, representing the County in a professional and courteous manner. Direct calls, emails, and visitors to the appropriate department or staff member. Assist with accounting functions, including accounts receivable, bank deposits, and reconciliations. Receive, code, validate, and post invoices accurately. Process customer receipts, deposits, and vendor payments in a timely and accurate manner. Maintain and reconcile the cash system, ensuring proper recording of all cash transactions and receipts. Perform general office administration tasks, including filing, scanning, copying, printing, mail distribution, and faxing. Provide administrative support to the Corporate Services team as required. May be required to train for and participate in any emergency response declared by the County. Perform other related duties as assigned.

Education & Experience


High school diploma required, post-secondary education in Business Administration, Office Administration, or Accounting preferred. Previous experience in a receptionist or administrative role required. Experience in accounts receivable, or general accounting an asset. Familiarity with municipal or financial software systems is preferred. Must provide a current driver's abstract and Criminal Record Check.

Knowledge, Skills & Attributes


Proficiency in Microsoft Excel, Word, and Outlook. Exceptional verbal and written communication skills. Ability to manage multiple priorities and meet deadlines effectively. Strong confidentiality and integrity in handling sensitive information. Self-motivated with the ability to work independently with minimal supervision. Excellent interpersonal skills and the ability to respond well to inquiries from employees and ratepayers.

Health & Safety


Ensures all operations are conducted in a safe manner and in accordance with County Policies and Occupational Health & Safety Regulations Must follow all safe job procedures Ensure proper ergonomic requirements are met and good ergonomic procedures are practiced.

Working Conditions & Physical Environment


Extensive use of computer and telephone. Extended periods of sitting, good lighting, temperature, and noise control. Medium physical effort; occasional light-moderate lifting. Use and operation of a vehicle. Some travel may be required.

Compensation


Big Lakes County offers an excellent benefit and pension package with a competitive salary.


Hours of work


8:15am-4:00pm Mon-Fri


Submit Cover Letter and Resume, Including References to:


Eunice McCauley, Human Resources Manager

Big Lakes County

Box 239, High Prairie, AB T0G 1E0

Phone: 780-523-5955

humanresources@biglakescounty.ca

Deadline for applications: November 20, 2025.

Big Lakes County thanks all applicants for their interest; however, only those selected for an interview will be contacted.


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