Carefor is Eastern Ontario's largest home care and community support services not-for-profit with over 1,600 employees operating in Eastern Counties, Ottawa, and Pembroke-Renfrew County. Formerly the Victorian Order of Nurses, Carefor has been providing service in Ottawa for over 123 years.
At Carefor, we know our work matters, and we're proud of the impact we have in people's lives. For our staff, we are proud to help them be the best they can be both now and into the future. Our staff love working in home care because it lets them use a wide scope of practice while creating real impact and connection.
For our staff, we are proud to help them be the best they can be both now and into the future. Through comprehensive onboarding and continual training, you are continuously improving your professional practice with Carefor; and with the HOOPP pension plan, great benefits and a flexible schedule we're looking out for you and your family. Our staff love working in home care because it lets them use a wide scope of practice while creating real impact and connection. And as our staff say, "If you want to work in home care, Carefor is the best agency to work for, by far."
Job Summary
The Client Services Coordinator works as part of a team to implement Carefor's approved or prescribed processes to ensure every client visit is properly scheduled, every service provider's caseload is properly assigned, and client expectations are met. The Client Services Coordinator also maintains accurate documentation and communications with clients, service providers, and other users. A Client Services Coordinator may have to manage client expectations to ensure the expected service level is achieved. Please note that candidates may be selected with the use of interview and assessment processes.
Primary Responsibilities include:
Schedules service providers for client visits in areas assigned by the manager.
Provides work schedules to staff that meet client needs and maximize continuity of care.
Keeps up to date with daily changes such as staff availability, changes in client service
authorizations and/or care plans
Ensures client and service provider information is accurate and up to date in the
scheduling database
Provides timely information, through the use of communication technology (telephone,
fax, e-mail, voicemail), to field staff, service providers, co-workers, Managers and
Supervisors, clients, and customers
Verifies visit confirmations from field staff and processes in a timely manner to be
processed by the billing department
Verifies payroll information for field staff in a timely manner ensuring the accuracy of hours,
mileage, stats, and premiums.
Contacts LHIN regarding discrepancies in frequency, authorization for extra visits or not
seen/ not found visits, extensions to planned review dates
Works collaboratively as part of a team willing to assist others and mentor new staff
Contributes to the principles of customer-focused service and continuous quality improvement
Functions and completes all duties in compliance with Occupational Health and Safety
legislation, regulations, and Carefor policies, procedures, and standards
Qualifications:
Diploma or Degree from an accredited College or University
Previous scheduling experience preferred
Experience using database software and Microsoft Office Suite
Accurate and efficient computer data-entry skills
Knowledge of medical terminology is considered an asset
Demonstrated problem-solving skills
Excellent interpersonal skills
Proven ability to manage coinciding demands, and demonstrated flexibility to adjust
priorities to meet changing demands and circumstances
Ability to respond appropriately in pressure situations with a calm and professional
demeanor
Ability to plan, organize and coordinate activities
Must be able to work independently and within a team
Excellent communication skills, both verbal and written
Please Note
This description has been designed to indicate the key responsibilities of the job and the nature of work performed by employees. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and tasks required of employees assigned to this job.
Carefor values equity, diversity, and inclusion in all its forms and recruits qualified individuals at all occupational levels that reflect the diversity of our clients and our community. We are committed to providing inclusive, barrier-free recruitment and selection processes and a work environment that supports our diverse workforce. If you require accommodations at any stage of the recruitment process, please let your recruiter know when contacted. All requests for accommodation will be considered in a fair and objective manner that will ensure applicants are treated with respect and dignity.
#INHP
Job Types: Part-time, Permanent
Pay: $24.99-$31.26 per hour
Additional pay:
Overtime pay
Benefits:
Company events
Company pension
Employee assistance program
Flexible schedule
On-site parking
Wellness program
Work from home
Schedule:
8 hour shift
Day shift
Evening shift
Weekends only
Application question(s):
Willing to attend 2 weeks of on-site training?
Experience:
Health care customer service: 1 year (required)
Scheduling: 1 year (required)
Work Location: Hybrid remote in Ottawa, ON K1G 6M8
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