Job Description

Bayshore Home Care is looking for a Client Service Coordinator to join our friendly and supportive team. As Canada’s largest Home Care company with a 50-year history, we foster an environment of diversity, open communication between our staff, and opportunities for career advancement in Health Care administration. Through our employee engagement program, you will have a chance to have your say in what you wish to learn and how we can continue to improve our services and work environment. Join a team where your successes will be acknowledged and make a real difference in our community.
Responsibilities

• Use phone and software systems to handle and document prospective client inquiries regarding requests for care and service
• Schedule licensed and unlicensed employees while matching their qualifications, skills, and abilities to the clients' needs
• Use information at hand to make decisions on scheduling changes between employees and clients
• Consult with Supervisor and team members to assess client needs
• Notify clients and field employees through phone or e-mail regarding initial and ongoing schedules
• Complete data entry and maintain scheduling documentation
• Handle and document client concerns and complaints in a timely manner and as appropriate, direct concerns to other team members
• Work 8–12-hour days depending on challenges that may arise between client and employee scheduling

Skills

• Teamwork with peers and supervisor
• Problem solving while using resources creatively
• Communicating on the phone with persons of varying abilities
• Demonstrating patience and managing emotions
• Using computer systems
• Ability to handle interruptions

What we offer

• $16-18 per hour
• Full benefits for you and your family (dental, vision, life insurance, prescription drugs, orthotics, paramedical, among others)
• Paid vacation, sick days, and personal days
• Supportive and welcoming team environment with opportunities for career growth

Bayshore is committed to a high quality and safe environment for both our staff and clients/patients. At Bayshore all new hires must have received the full series of a COVID-19 vaccine or combination of COVID-19 vaccines approved by Health Canada (e.g., two doses of a two dose vaccine series or one dose of a single- dose vaccine series); AND have received the final dose of the COVID-19 vaccine at least 14 days prior to the official start date of hire. Medical exemptions or any other kinds of requested exemptions based upon Human Rights Code will be considered on a case-by-case basis.

All Bayshore locations operate in accordance with all applicable Federal and Provincial Accessibility & Human Rights legislative requirements.
Job Qualification
Education Completion of health-related courses is considered an asset Experience Minimum of two years of experience in a role dealing with customer service; preferably in healthcare