Job Description

Job Summary

Come and join our flock! We are a fourth-generation family run business and our mission is to provide Canadian families with a trusted, local source of healthy, high-quality poultry products.

Farm-to-plate is our thing! as Western Canada's local premier poultry farm, we hatch, feed, grow and process organic, specialty and value-added poultry products following the highest quality standards and animal welfare practices.

Join our family!

As a Client Service Coordinator, you will be the first point of contact for customers, providing assistance, resolving inquiries, and ensuring a positive customer experience.

Responsibilities:

Ensure that all customer inquiries are handled in a timely and professional fashion by establishing and communicating priorities to the relevant internal departments. Create and maintain strong relationships with both internal and external stakeholders. Enter customer orders with utmost attention to detail. Check inventory levels to assure availability or offering substitutions. Offering customers opportunity buy products on a regular basis. Daily invoicing - check for accuracy. Liaise with various departments (Production, Shipping, Finance, Management) to ensure 100% customer satisfaction. Participate in meetings to work as a team to resolve issues. Problem solve and use time effectively to multitask and prioritize work.
Experience:

Minimum 5 years in a customer service role within a warehouse / manufacturing setting preferred. Food Industry experience preferred. Fluent in English (both written and verbal communication) Excellent communication skills, both verbal and written Proficient in using computer systems and navigating multiple software applications (Microsoft office/SQL) Keyboarding Ability to handle high call volumes and work in a fast-paced environment Strong problem-solving abilities and attention to detail
Skills:

Excellent listening, verbal and written communication skills. Fast learner/Self learner(inquisitive) Quickly able to prioritize tasks and focus on high priorities. Ability to switch focus quickly, work in a fast-paced environment. Highly organized and detail oriented. Analytical and problem-solving skills. MS Office Ability to learn in-house ERP systems Must show initiative to learn new skills. Be adaptable to daily requirements. Able to take quality training notes for follow up. Must be a team player able to adapt and be part of a great team.
Salary: $52,000 - $55,000

(Based on experience)

Job Types: Full-time, Permanent

Pay: $52,000.00-$55,000.00 per year

Experience:

Customer service: 5 years (required)
Work Location: In person