Job Description

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer. How will you make an impact? Handles customer order activities, from receipt of purchase order/request through to shipment of finished goods, increasing operating efficiencies and customer service. Provides clients with timely and accurate reporting of the status of customer orders using delivery schedules and takes corrective actions to mitigate any late deliveries. Creates and maintains the production plan in SAP system based on available production capacity (both Machine and Labour). What will you do? Essential Functions:

• Monitors client orders through receipt to shipment and invoicing; follows up with internal teams to ensure performance to On Time Delivery (OTD).
• Acts as voice of the customer at the site, while highlighting delivery risks, escalations and stock outs.
• Participates in site operational meetings and chairs/attends weekly client calls.
• Facilitates customer order revisions and cancellations.
• Coordinates customer order releases and shipments from the plant.
• Mitigates any outstanding issues affecting production or release of product with client.
• Monitors and reports weekly and monthly OTD performance and client metrics.
• Balances and adjusts production plan as appropriate to enhance on time delivery and production efficiencies, with focus on resolution of client conflicts on shared constrained equipment
• Coordinates extra sampling/ shipping requests.
• Receives Firm Purchase Orders (POs) from customers, in accordance to Sales and Operation plan, confirms completeness and communicates confirmation information to client.
• Coordinates with support teams for document readiness, material availability, and release.
  • Coordinates client requirements such as Active Pharmaceutical Ingredient (API) requirements with Business Managers (BMs) / Project Managers (PMs)
  • Coordinate requirements with internal teams, i.e. Procurement, Production, Process pharmacy, Quality.

• Creates and maintains master data, i.e. Bill of Materials (BOMs), Routings and other customer related data in SAP.
• Reviews bulk and semi-finished materials before accepting and planning new orders.
• Reviews various reports including Expiry report to minimize obsolescence

How will you get here? Education: College/Technical School diploma in Materials Management or related business field required. BSc in Supply Chain, Logistics or similar business field preferred. Association for Supply Chain Management (ASCM/APICS) CPIM/CSCP or similar certification preferred. Experience: Minimum 2 years previous client related experience preferably in a pharmaceutical or manufacturing environment. Equivalency: Equivalent combinations of education, training, and relevant work experience may be considered. Knowledge, Skills and Abilities:

• Strong client service orientation, and business perspective skills.
• Excellent interpersonal and communication skills (both written and oral).
• Ability to create metric for Key Performance Indicator (KPI) reporting.
• Effective negotiations skills.
• Detail oriented with the ability to quickly analyze complex problems and propose solutions.
• Ability to balance and handle changing priorities.
• Works autonomously under general direction to meet project and team objectives.
• Works autonomously under general direction to meet project and team objectives.
• Proficient in Microsoft skills (Word, PowerPoint and Advanced Excel).
• Proficiency with the English language.

Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one global team of 100,000 colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued. Apply today! http://jobs.thermofisher.com