Job Description

At Meazure Learning, we aim to empower open-minded, inquisitive, and driven people, and we love how each new addition to the team adds to our culture. Here, you can positively impact the careers of millions of test-takers and reshape the education technology landscape by working toward one vision:

"To provide life-long learners across the globe the freedom to pursue their academic dreams and career aspirations safely, securely, and conveniently."


Our Vision starts with our values--Hungry, Humble, and Smart. We are looking for team members who model drive for results. Team members who think of the organization and team first without ego or agenda. Leaders who instinctively collaborate and operate with emotional intelligence. This is the foundation of success for all employees at Meazure Learning.

The Role:

As a

Client Satisfaction Associate

, you will play a pivotal role in delivering exceptional customer service through phone, email, and chat, ensuring a seamless and positive experience for every end user.

The Responsibilities:

Meet service levels- Handle inbound calls, chats, and emails in a timely manner. Troubleshoot common system and test-taker issues (Contact a supervisor for problems youcannotsolve). Display active listening skills by understanding the problem and showing empathy to test-takers. Manage and maintain accurate profile and case information. Follow open cases to closure- ensure all issues are resolved or properly escalated accurately and quickly. Exceed quality requirements. Ensure test-takers are satisfied with the Meazure Learning support service. Follow work instructions and Meazure Learning policies. Adhere to work schedule and a positive attitude.

The Desired Attributes:

Strong technical skills

+ Proficiency in Microsoft Office software + General knowledge of web-based applications
+ Basic understanding of various internet browsers and operating systems.

Excellent problem-solving abilities

+ Identifies and resolves problems in a timely manner + Develops alternative solutions
+ Works well in group problem solving situations.

Highly professional with written, oral, and interpersonal skills

+ Proficiency in

English and French

is required for this position + Must be willing to submit a Canadian Security Clearance
+ Focuses on solving conflict
+ Strong listening skills
+ Participates in meetings
+ Writes clearly and informatively
+ Edits work for spelling and grammar
+ Varies writing style to meet needs
+ Presents numerical data effectively.

Teamwork

+ Balances team and individual responsibilities + Exhibits objectivity and openness to others' views
+ Gives and welcomes feedback
+ Contributes to building a positive team experience and environment.

The Benefits:

Competitive salary 100% company-funded medical and dental benefits (for you AND your family!) RRSP Matching Program Company-paid Employee Family Assistance Program (EFAP) Great working environment with a team of exceptional people Professional development Remote and hybrid first organization

Learn more at www.meazurelearning.com


Meazure Learning is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Meazure Learning is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Meazure Learning are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Meazure Learning will not tolerate discrimination or harassment based on any of these characteristics.