Job Description

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Apply By: Wednesday, November 26, 2025 11:59 pm EST

Client Representative (financial guardianship management)

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Job ID:

236422

Posting status:

Open

Organization:

Ministry of the Attorney General

Division:

Office of the Public Guardian and Trustee

City:

London

Position(s) language:

English

Job term:

2 Temporary (12 months, with possibility of extension)

Job code:

4A008 - ProgPlanEval04

Salary:

$73,531.00 - $102,803.00 Per year

Help safeguard the financial interests of vulnerable adults

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Bring your financial management, decision making, and client advocacy skills and join a dedicated, client-centred team in delivering in person frontline services to clients deemed incapable of managing their own finances.

About the job

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As a member of the XX-person Property Guardianship Services unit of the Office of the Public Guardian and Trustee (OPGT), working in the London regional office, you will deliver essential services to clients within your region. Every day will be a little different depending on the needs of your clients. You can expect the typical day to include activities like:

Researching clients' financial, business, and legal affairs to identify assets and liabilities Visiting clients in-person to assess their needs, which can include exposure to unsanitary conditions and unsafe neighbourhoods, anger, hostility and verbal abuse from clients and family members Balancing a high-volume caseload of clients by evaluating, organizing, and prioritizing needs Making financial decisions in clients' best interests including:
+ Developing, implementing and adjusting personal budgets
+ maximizing financial resources by securing benefits
+ applying for personal identification documents and foreign pension benefits
Reviewing and assessing private applications for guardianship - learn about guardianship of mentally incapable adults in Ontario.

Read about the Office of the Public Guardian and Trustee and how we safeguard the legal, personal and financial interests of specific Ontarians and their estates.

What you bring to the team

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Financial Management and Technical Knowledge:

You can:

manage assets, develop and monitor budgets, approve expenditures, and make decisions about the financial situation of clients learn and apply relevant policies and legislation such as the Substitute Decisions Act, Mental Health Act, or Health Care Consent Act to make decisions as a financial guardian learn and apply knowledge of the health care sector when working with providers and administrators of secured settings such as nursing homes, homes for special care, and psychiatric hospitals

You are proficient with computer software to access data and prepare reports

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Analytical, Organizational and Problem Solving Skills:

You can:

review financial information that may be conflicting, inaccurate, or incomplete manage a caseload of clients and set priorities in a busy environment with contending demands assess client needs and find the best course of action to protect their financial interests
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Negotiation, Communication, and Interpersonal Skills:

You can:

mediate, negotiate, and resolve conflicts with clients who suffer from mental illness, brain injuries, or developmental disabilities counsel clients and their family members to cooperatively implement financial plans address differences of thought or expectations and de-escalate situations where clients or family members are angry, confrontational, or uncooperative negotiate financial settlements with creditors

Don't meet every qualification?

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If you are excited about this position and meet most, but not all, of the listed qualifications, please still consider applying. We recognize that no one person might have every qualification in this job ad, and you just might be the right candidate!

How we support diversity, inclusion and accessibility

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We are building an inclusive workforce that reflects the communities we serve. We encourage everyone interested in working with us to apply, including people with disabilities, Indigenous, Black and racialized individuals, as well as people from all ethnicities, cultures, sexual orientations, gender identities and gender expressions.



Our hiring process is accessible, consistent with Ontario's Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are working to prevent and remove barriers in our hiring processes and can offer accommodation to address specific needs related to Code-protected grounds such as disability, family status and religion. For more information about accommodation during the hiring process please contact us.



Learn more about the work the OPS is doing to create an inclusive, anti-racist, accessible and diverse workplace:

diversity, equity and inclusion initiatives accessibility Anti-Racism Policy

What we offer

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We are a supportive and compassionate team who make direct and meaningful differences by acting as financial guardians for vulnerable adults. This is not a job where every day is the same. You will be challenged by ever-changing financial, social services, and legal environments and work closely with experts in those areas. You will work autonomously in an office environment and regularly visit clients in the community. This includes locations such as their homes, hospitals, long-term care homes, and group homes.




Client representatives are supported by a collaborative team that includes a direct manager, team leader, senior client representatives, legal counsel, and colleagues working in the same role. Providing informed, best interest financial decisions for individuals who are unable to do so for themselves means that each day is unique and rewarding.



The Ontario Public Service is one of Ontario's largest employers. Employees work for various ministries, with offices in more than 70 cities across the province. We offer:




a career that can grow across ministries and job functions flexible learning and developmental opportunities, including education and mentorship programs many employee networks offering support for and education about underrepresented groups


This role comes with a comprehensive compensation and benefits package that includes:


a defined-benefit lifetime pension plan (guaranteed, ongoing inflation-protected income after retirement) group health, dental, life and disability benefits a range of vacation and leave options an Employee and Family Assistance Program, which provides confidential counselling services Inclusive Counselling Services, which provides confidential mental health support from professionals belonging to diverse communities

Additional information:

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Apply by:

Wednesday, November 26, 2025 11:59 pm EST

Position details:

2 English Temporary, duration up to 12 months, 80 Dundas St, London, West Region, Vulnerable Sector Check, Credit History Check

Compensation group:

Association of Management, Administrative and Professional Crown Employees of Ontario

Work hours:

Schedule 6

Category:

Customer and Client Services

Posted on:

Wednesday, November 12, 2025

Note:

About security checks:

A criminal or other federal offence record

does not automatically disqualify you

from the position. We consider each situation based on the position's responsibilities.

If a check is needed and you've lived outside of Canada in the past 5 years for 6 or more months in a row, or if you are not a Canadian resident, you'll need to provide an out-of-country police clearance certificate from the country you lived in.

Employment screening checks are only reviewed and evaluated by the Transition and Security Office, which also maintains them and keeps them strictly confidential.
T-AG-236422/25(2)

How to apply:

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You must apply online.

Your cover letter and resume combined should not exceed five (5) pages. For tips and tools on how to write a concise cover letter and resume, review the Writing a Cover Letter and Resume: Tips, Tools and Resources.

Customize your cover letter and resume to the qualifications listed on the job ad. Using concrete examples, you must show how you demonstrated the requirements for this job. We rely on the information you provide to us.

Read the job description to make sure you understand this job.

OPS employees are required to quote their WIN EMPLOYEE ID number when applying.

If you require a disability related accommodation in order to participate in the recruitment process, please Contact Us to provide your contact information. Recruitment services team will contact you within 48 hours.

Language requirements and assessment:

All external Ontario Public Service (OPS) job ads are posted in English and French. Check the "position(s) language" section at the top of each job ad for the language requirements. For all roles, candidates are assessed in English, the business language of the OPS. If the position is bilingual (English/French), you'll also need to pass a French-language proficiency test.

Exigences en matiere de langue et evaluation:

Toutes les offres d'emploi externes de la fonction publique de l'Ontario (FPO) sont affichees en francais et en anglais. Consultez la section Langue du ou des postes en haut de chaque offre d'emploi pour connaitre les exigences linguistiques. Pour tous les postes, les candidats sont evalues en anglais, la langue d'affaires de la FPO. Si le poste est bilingue (anglais/francais), vous devrez egalement passer un test de competences linguistiques en francais.

Strengthening Ontario, together