Job Description

TELUS Sant\xc3\xa9 et LifeWorks se sont r\xc3\xa9cemment associ\xc3\xa9s pour tirer parti de la puissance de la technologie et de nos cultures bienveillantes afin de faire progresser notre objectif commun de b\xc3\xa2tir un meilleur avenir plus sain pour tous. En tant que chef de file mondial des services de sant\xc3\xa9 et de bien-\xc3\xaatre - englobant la sant\xc3\xa9 physique, mentale et financi\xc3\xa8re - TELUS Sant\xc3\xa9 am\xc3\xa9liore les r\xc3\xa9sultats en mati\xc3\xa8re de sant\xc3\xa9 pour les consommateurs, les patients, les professionnels de la sant\xc3\xa9, les employeurs et les employ\xc3\xa9s.

The primary responsibility of the Client Relationship Leader is to drive successful outcomes/ROI for our large enterprise customers, with a focus on the delivery of Canadian Retirement and Benefits outsourcing solutions. In this role you will be instrumental in inspiring a customer-focused culture across the organization and will be a key contributor in driving our overall client retention and growth strategy. The Client Relationship Leader will help to ensure that clients are unlocking the true value of the TELUS Health suite of services and will be responsible for growing their portfolio by delivering sales against quarterly and annual targets that will be provided by their leadership team.
As a key leader of the business and our Customer Journey, you will help to define the Vision and Strategy for the Client Development organization and will drive company-wide processes for delighting our customers, measuring client satisfaction and relationship health, and identifying the levers that will drive sustainable growth.

Responsibilities include:

Building and nurturing strong client relationships to develop a holistic and deep understanding of our clients\' immediate needs, strategic imperatives, current programs, operating environment, challenges/opportunities, and operational maturity
Leading the post-sales orchestration of all companywide resources to deliver on contractual obligations
Lead execution of Service Agreement
Partner with Retirement and Benefits Operations leadership in the management of scope, ensuring TELUS Health teams meet and exceed service levels
Sponsor and monitor project management activity, ensuring client and TELUS Health teams share a consistent view of the status of any project and/or the results being delivered
Driving initiatives to deliver ROI and ensure profitability
Ensuring reference ready relationship health status (e.g., Net Promoter Score)
Carrying a quota for growth opportunities with assigned clients
Upsell new products and services
Cross sell new products
Identifying risks and driving mitigation plans
Drive client retention strategy, considering TELUS Health\'s and client\'s perspectives
Drive contract renewal strategy, proactively managing contract renewal process
Perform oversight on the services delivered, addressing issues as they arise
Based on a deep understanding of industry trends, providing insights and the best methodologies for design, implementation, adoption, and migration of emerging solutions in the industry
Coordinating alignment with internal stakeholders around Customer Success strategy and objectives
Driving accountability for successful adoption and value realization for the products and services our customers have purchased and identifying new opportunities to expand relationships
As a leader in the organization, championing various organizational initiatives as assigned and modeling TELUS Health\'s core values
Participating in other critical projects as required

Succeeding as a Client Relationship Leader will require the following core qualifications and skills:

Bachelor\'s Degree or higher in relevant business or relevant operational experience
7-10 years of strategic client management experience
5-7+ years of progressive experience in multiple facets (e.g., operations, implementation, client management) of a benefits program delivery (Defined Contribution, Defined Benefits and H&W administration experience preferred)
Proven ability to exercise sound judgment and strong problem-solving skills
Proven analytical, research and problem-solving skills
Demonstrated flexibility and ability to adapt to multiple responsibilities encompassing multiple areas within the organization
Proven leadership and project management skills
Knowledge of regulatory requirements and standards as they apply to Benefits, Pension and Retirement Plans
Familiarity with contract management and negotiations an asset
Availability to travel within Canada
Leading individual business development activities throughout the sales cycle with prospective and existing clients and strategic partners across the globe
Winning new business by participating in RFPs, extending existing account relationships into new geographies, and through direct sales approaches
Developing strong relationships with key contacts within prospect organizations and leading brokers/ benefits consultants
Building and nurturing relationships with new and existing clients, working closely with key individuals a

...

t multiple levels and functional areas, including the C-suite.
Presenting at client events, finalist presentations and major industry conferences,
Continuously refining the business development strategy for territory in line with the broader business development strategy
Participating in regular Quarterly Business Reviews with your clients to validate strategy

Note for Quebec candidates: if knowledge of English is required for this position, it is because the holder will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

L\xc3\xa0 o\xc3\xb9 la loi le permet, les employ\xc3\xa9s doivent \xc3\xaatre enti\xc3\xa8rement vaccin\xc3\xa9s pour acc\xc3\xa9der \xc3\xa0 un bureau de TELUS Sant\xc3\xa9 ou de LifeWorks, ou aux locaux des clients.

Les personnes handicap\xc3\xa9es qui ont besoin d\'un accommodement durant le processus de candidature ou qui aimeraient obtenir l\'offre d\'emploi dans un autre format peuvent en faire la demande par courriel \xc3\xa0 l\'adresse talentacquisitiononboarding@telushealth.com.

En d\xc3\xa9posant votre candidature pour ce r\xc3\xb4le, vous comprenez et acceptez que vos informations seront partag\xc3\xa9es avec l\'(les) \xc3\xa9quipe(s) d\'acquisition de talents du groupe de soci\xc3\xa9t\xc3\xa9s TELUS et/ou tout gestionnaire impliqu\xc3\xa9 dans le processus de s\xc3\xa9lection.

LifeWorks

About Us Being part of the team at TELUS Health is more than a job; it\'s a career-defining experience. It allows you to do innovative and meaningful work with talented and collaborative teams. It\'s an opportunity to improve businesses and...

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