Job Description

Primary Job Posting Location:

Burlington, Ontario Canada

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow--people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

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Job Summary

The Client Engagement Lead is pivotal in managing and addressing the operational needs and requirements of clients. This role involves close collaboration with the operations supervisor to ensure that daily operational demands are consistently met. Beyond day-to-day management, the Client Engagement Lead actively contributes to driving process improvements to enhance overall efficiency and client satisfaction.


Acting as the internal voice of the customer, they advocate for client needs and perspectives within the organization, ensuring that client feedback is integrated into operational strategies and improvements.

J

ob Type:

Full-Time / Permanent.

Workdays:

Monday to Friday (must be able to work ALL 5 days of the week).

Shift Hours:

8:00 AM to 5:00 PM (must be able to work a minimum of 40 hrs. per week).

Shift Duration:

8 hours a day (requires flexibility with Start and Finish time).

Work Location:

4071 NORTH SERVICE ROAD BURLINGTON, ON L7L 4X6 Canada.

Salary:

$2,900.50 CAD Per month.

Responsibilities:

Understanding Client Needs:

Identifying and understanding the business needs and objectives of clients and developing strategies to meet these needs.

Project Coordination:

Working closely with project management teams to ensure the timely delivery of products or services to clients.

Issue Resolution

: Addressing and resolving any client issues working internally to ensure client satisfaction.

Client Meetings

: Conducting regular meetings with clients to review issues and actions, ensure team is making progress.

Collaboration:

Collaborating with all cross functional teams to ensure clients concerns/issues are addressed.

Reporting:

Providing regular updates to senior management on account status and challenges.

Building and Maintaining Relationships

: Establishing and nurturing strong relationships with key client stakeholders to ensure long-term satisfaction and loyalty.

Qualifications:

Bachelor's degree or international equivalent - Preferred Strong Communication Skills Project Management Analytical Skills Adaptability Problem-Solving Aptitude Operational /Customer Service experience Knowledge of Microsoft Office software

Additional Information:

Application deadline:

March 20th, 2025, at 12:00 PM.


UPS is a diverse and equal opportunity employer. Accommodations are available, on request, for candidates with disabilities taking part in the recruitment process. If you are selected to participate in the recruitment process, please advise if you require accommodation for a disability.