Job Description

Competition # : 40022

Department: Service Nova Scotia and Internal Services

Location: DARTMOUTH

Type of Employment: Term

Union Status: NSGEU - NSPG

Closing Date: \xe2\x80\x8b09-Aug-23 \xe2\x80\x8b (Applications are accepted until 11:59 PM Atlantic Time)

About Us

Service Nova Scotia has a team of 1000+ employees working from offices throughout Nova Scotia. Together, we build relationships with every citizen, business, and municipality in Nova Scotia by understanding evolving client needs and balancing these needs with the public good. Service excellence is at the heart of everything we do. As part of our core business, we provide a vast array of services to the citizens and businesses of Nova Scotia. We also provide the services, tools, and supports that enable other government departments and public sector entities to focus on providing quality services.

Public Safety and Field Communications (PSFC) are responsible for all public safety radio and data communications throughout the Provincial government, primarily focused on first responders, government departments, and also providing support for mobile radio services for municipalities, the federal government, public works providers, and utility providers. This is done through the operation and management of communications infrastructure, as well as through the provision of dispatch services for various provincial and outside public safety and public works entities.

About Our Opportunity

PSFC are currently recruiting for the position of Client Relations Officer. In this position, you will act as a liaison between the Department and over 80 client organizations who are users of the Province\'s radio system infrastructure and/or dispatch services, managing the day to day interactions with these clients, and helping them to advance various public safety communications initiatives.

Working under the supervision of the Supervisor of Client Relations, you will travel across the province on a regular basis meeting clients, evaluating their needs, providing in depth technical advice, and developing policies, procedures, legal agreements, and governance tools. You will plan and develop new initiatives related to radio communications and will lead communications efforts between the Department and its diverse clients on a variety of complex files. You will work to research radio communications across jurisdictions, and promote best practices.

This position will also participate in various field training and exercises, and support PSFCs Mobile Communications Support program, responding to emergencies and planned events to provide radio communications planning, tools, and advice.

About You

You are an extroverted person that thrives on contact with others, and is comfortable speaking to groups both large and small. You put client service first in your work, always going the extra mile to meet a client\'s needs. You have excellent communications skills, both written and verbal. You like frequent travel and don\'t mind being away for a few days at a time now and then. You are knowledgeable in radio technology, and have experience in a first responder environment.

Qualifications and Experience

University degree and five years of related experience, or a suitable combination of education and experience

Related experience includes:

• Experience in a role focused on relationship/stakeholder management and/or complex client service to diverse stakeholders
• Experience leading a technology or public safety related program or service
• Substantial experience working with trunked radio technology, knowledge of TMR2 radio equipment types and functionality
• Operational experience in a first responder environment (fire department, paramedic, law enforcement, or other public safety group)
• Minimum Incident Command System ICS200 course completion

Assets include:

• Experience drafting documents and agreements, complex presentations, policies/procedures, and/or contracts.
• Public relations or media training/experience
• Completion of a CEVO course for emergency vehicle operation
• Other emergency management or trunked radio training

The successful candidate must demonstrate superior oral and written communications skills, as well as effective public presentation skills.

Equivalency

Applicants relying on education and experience equivalencies must demonstrate such equivalencies in their application.

Benefits

Based on the employment status and Union agreement, the Government of Nova Scotia offers its employees a wide range of benefits such as Health, Dental, Life Insurance, Pension, General Illness (Short and Long Term), Vacation and Employee and Family Assistance Programs. Click to learn more about our various benefits offering and eligibility criteria.

Working Conditions

• Normal work week is 35 hours/week, 7 hours/day
• May be required to work overtime on occasion, and during emergencies may be asked to work substantial overtime or unusual shifts for a time-limited period.

This position is proposed to be based out of the PSFC head office in Dartmouth, Nova Scotia, but location can be flexible as may be agreed to through the hiring process. While work will sometimes be performed during regular working hours from the office, given that our user community and infrastructure is spread across all areas of the province, travel (mostly within the Province) is regularly required with this position (normally about 30% time). During mobile communications support deployments and other emergencies, significant overtime is frequently required. This position may serve as part of an on-call rotation.

This position can be considered for some flexible working arrangements, including flexible working hours and remote work opportunities.

A drivers license and reliable vehicle are required.

What We Offer

• Career Development where you have access to career guidance, tools, resources, and ongoing training for every stage of your career
• Engaging workplace: our Employees feel valued, respected, connected, and tuned in, we have forward-thinking policies and strategies
• Countless career paths
• Department specific flexible working schedules

Additional Information

This posting may be used to fill additional vacancies over the next three months, either temporary or term.

Pay Grade: PR 13

Salary Range: $2,543.38 - $3,091.70 Bi-Weekly

Employment Equity Statement:

Our goal is to be a diverse workforce that is representative, at all job levels, of the citizens we serve. The Government of Nova Scotia has an Employment Equity Policy, and we welcome applications from Indigenous People, African Nova Scotians and Other Racially Visible Persons, Persons with Disabilities and Women in occupations or positions where they are under-represented. If you are a member of one of these equity groups, you are encouraged to self-identify on your electronic application.

This is a bargaining unit position initially restricted to current civil service employees represented by the Nova Scotia Government Employees Union (NSGEU). If applying from outside a government office, employees must apply correctly via this link:

Failure to apply correctly means that your application will not be given first consideration as a bargaining unit applicant, and will only be included if external applications are pursued.

External applicants and current casual employees will only be considered if there are no qualified civil service bargaining unit candidates. PLEASE NOTE: Candidates will not be considered for an interview if applications are incomplete or are missing information.

Offer of employment is conditional upon the completion of all applicable background checks and confirmation of credentials, the results of which must be satisfactory to the employer. We thank all applicants for the interest, however, only those selected for an interview will be contacted. All questions and concerns may be directed to Competitions@novascotia.ca.

Government of Nova Scotia