Job Description

Company : ABC Nova Scotia

Join ABC Fitness, the leading technology provider for the fitness industry!

Join ABC Fitness and become part of a culture that's as ambitious as it is authentic. Let's transform the future of fitness--together!

Our Values

Best Life

We believe great work begins with great people. That's why our culture is built on respect, trust, and belonging. We create an inclusive environment where every team member can bring their authentic self to work--because diverse perspectives drive innovation and meaningful impact.

Growth Mindset

We are doers, thinkers, and dreamers. At ABC Fitness, your growth is our investment. Through continuous learning, mentorship, and professional development opportunities, we empower you to reach new heights--personally and professionally.

One Team

From day one, you'll be part of a team that collaborates, celebrates, and cares. We move fast, support one another, and have fun along the way. Because when you thrive, we all thrive.

INTRODUCTION:

We are seeking a talented individual to join our Client Implementation team. This position will be responsible for providing software related custom integrations and implementation support. This will include initial installation, trouble shooting, data configuration, product customization, orientation and continual communication with the customer.

WHAT YOU'LL DO:

Create servers for new clients in DataTrak Map and upload contracts to DataTrak Turn on webservices for clients, working with 3rd party services as needed Conduct testing on club mergers and data sweeps Field escalated technical support request from in-house employees and field employees Execute any escalation processes, document and communicate appropriately Use product knowledge and troubleshooting skills to resolve issues Communicate effectively with external and internal customers to establish service level expectations Take the lead on assigned Project Development Support (PDS) projects Document and communicate feedback with PDS and Software Development (SD) teams Keep client updated on product support issues and potential enhancements Build and maintain client relations Provide training to existing clients on DataTrak changes Stay Current and knowledgeable on all ABC products Attend scheduled training sessions Participate in department scrum meetings Contribute to product development discussions Perform other duties as assigned by manager or management Regular and reliable attendance required

WHAT YOU'LL NEED:

3+ years DataTrak experience (preferred but not required) Strongly developed analytical and troubleshooting skills Strong project management skills Knowledge of iSeries i740, Act, Microsoft Word, Outlook, SharePoint and Excel, Adobe InDesign, Adobe PageMaker, Adobe Acrobat, and Adobe Photoshop (preferred but not required) Knowledge of high-end Microsoft Windows based server platforms (Windows 2000/2003/XP/Vista/Windows7) and Microsoft SQL Server An understanding of managed networks and network storage devices Knowledge of Microsoft office products and data management software (Paradox, Aphelion, Pervasive, Sybase, Oracle, MS Access, TechNet and Datatrak). (preferred but not required) Must be dedicated to being available on call as needed. Must be customer focused and service oriented Must be able to organize, prioritize, multi-task and complete work with multiple deadlines Professional phone skills Excellent communication skills Must have technical writing skills Must be able to work effectively under frequent interruptions and changing requirements Must be able to travel for organizational team events Flexibility & Adaptability - Ability to changes priorities quickly and often. Bachelor's Degree or work experience equivalent Computer support experience; knowledge of programming. Experience in X-planner, Footprints, Mercury, SharePoint and InfoPath is a plus

AND IT'S GREAT TO HAVE:

Excellent oral and written communication skills, and comfort presenting to everyone from entry-level employees to senior vice presidents Knowledge of ETL and data warehouse concepts and processes Ability to explain complicated or technical information in a simple way to non-technical audiences Sensitivity to clients' needs and able to develop warm client relationships Curiosity and passion about data, visualization and solving problems Creativity to determine the best solution for a real-world problem with quantitative data Experience with reporting, descriptive statistics, probability, and cleaning big datasets Willingness to question the validity, accuracy of data and assumptions Enjoyment from collaborating with others in team environment Eagerness to learn in a fast-paced environment Must be extremely detail-oriented and able to make sound decisions Ability to multi-task and change direction quickly

WHAT'S IN IT FOR YOU:

Purpose led company with a Values focused culture - Best Life, One Team, Growth Mindset Time Off - with our open PTO policy, we offer flexibility in how and when you take PTO! Days of Disconnect - once a quarter, we take a collective breather and enjoy a day off together around the globe. #oneteam Parental & Pawternity Leave - we offer leave for when your family grows by two feet or four paws! Best Life Perk - we are committed to meeting you wherever you are in your fitness journey with a quarterly reimbursement Medical/Dental/Vision coverage EAP - we get you help when you need it. Period. Premium Calm App - enjoy tranquility with a Calm App subscription for you and up to 4 dependents over the age of 16 And more! - so many benefits we couldn't even fit them all here!
Please note that the salary information shown below is a general guideline only and based on employees in Canada and may be different in other countries. Salaries are based upon candidate experience, qualifications, and location, as well as market and business considerations. Our pay range for Canada based candidates for this position is $53,000 - $60,000 CAD annually. Your recruiter can share more about the specific salary range for the job location during the hiring process. Also, certain positions are eligible for additional forms of compensation such as bonuses and commissions.

At ABC Fitness, we don't just build technology--we build communities and transform lives. Your work matters here, your growth is supported, and your voice is heard. We welcome diverse talent and encourage you to apply, even if you don't meet every requirement.

ABC'S COMMITMENT TO DIVERSITY, EQUALITY, BELONGING AND INCLUSION:

ABC is an equal opportunity employer committed to diversity, equity, and inclusion. We strive to create a workplace where every employee, client, and partner feels valued, inspired, and empowered to reach their full potential. For us, inclusion isn't just the right thing to do--it's a business imperative. Learn more at abcfitness.com.

About ABC Fitness

ABC Fitness is the #1 software provider for fitness businesses of any size, all around the world. Supporting 30K clubs, 650K coaches, 40M members, and processing more than $12B in payments every year, ABC Fitness provides scalable, data-driven solutions to simplify club management and engage members and clients.


From personal trainers, boutique studios, and gyms, to international franchise health clubs, ABC Fitness will move your business forward through technology and industry insights. Innovation is at the center of everything we do, across ABC Glofox, ABC Ignite, ABC Trainerize, and ABC Evo. Let's make your fitness vision a seamless reality, together.


Learn more at abcfitness.com


#LI-REMOTE


If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!