Job Description

Opening up a world of opportunity.
We're a financial services organization serving more than 40 million customers across the globe through our Wealth & Personal Banking, Commercial Banking and Global Banking & Markets businesses. We’re here to use our unique expertise, capabilities, breadth and perspectives to open up a world of new opportunities for our customers, our people and our communities.
Commercial Banking
Our global reach and expertise help domestic and international businesses around the world unlock their potential. Our customers range from small and medium-sized firms focused primarily on their domestic markets, through to large companies operating globally. Our services include working capital, term loans, payment services and international trade facilitation.
About the role: HSBC is looking for a Corporate Cards Implementation Manager, with proven experience in the building of corporate cards’ product suites offered by HSBC Bank Canada. The role’s main focus is to drive and deliver the end-to-end Corporate Card platform in line with customers’ needs in order to maximize the customer experience with the Corporate Card product

• Key understanding of the client’s business and how the product addresses our client’s requirements
• Initiative and problem solving are key traits for this role
• High level communication skills
• Able to work successfully with a team, but also able to work independently without supervision

Responsibilities:

• Manage the resolution of client issues via e-mail, telephone or in-person in a timely and accurate manner
• Monitor system performance and ensure customers are notified of delivery delays and system-related issues
• Arrange post-implementation review to ensure complete customer satisfaction
• Support new and existing colleagues promoting and contributing to an engagement culture.
• Manage and coordinate complex PCM client implementation plans involving a wide range of corporate cash management products for key country and Group business relationships
• Establish and develop close working relationships with pertinent country and Group offices and operational areas to facilitate efficient customer implementation
• Ensure timely and accurate completion of all required reporting of departmental activities
• Establish and maintain excellent working relationships with the key HSBC stakeholders
• Represent the interest of Client Implementation at steering committees and working groups
• Support new and existing colleagues promoting and contributing to an engagement culture.
• Enhance the Bank’s image in the marketplace to build key relationships with third parties.
• Live the Group values
• Promote an environment that supports diversity and reflects the HSBC brand.
• Develop and implement processes that ensure efficient and effective customer solutions.
• Manage the ongoing maintenance of complete and accurate client documentation
• Work with other relevant departments and ensure all documentation, policy, procedural and service issues are resolved and implemented
• Lead and develop an effective team through communication, performance management, development plans and reward/recognition practices
• Cultivate an environment that supports diversity and reflects the HSBC brand
• Maintain and observe all HSBC control standards and implement and observe the Group Compliance Policy, including the timely implementation of recommendations made by internal/external auditors and external regulators.
• Maintain awareness of operational risk and minimise the likelihood of it occurring including its identification, assessment, mitigation and control, loss identification and reporting.
• Protect sensitive customer and bank information by ensuring documents, computers, files, and all confidential matters are appropriately handled as set forth by policy.
• Ensure that all employees are aware of and effectively identify and manage applicable money laundering (ML), terrorist financing (TF), sanctions and reputational risks.
• Complete other responsibilities, as assigned.

Requirements

• Minimum of 4-5 years proven and progressive cash management product set-up and management experience or equivalent.
• In-depth knowledge of corporate cash management and electronic banking products
• Fluency in French would be an asset
• Proven ability to deliver creative and flexible customer solutions.
• Ability to understand a customer’s business and the fundamentals of running a business
• Good level of business acumen and commercial awareness, including economic, cultural, procedural and regulatory issues
• Ability to interact with business customers at all levels
• Excellent interpersonal skills and ability to interact and build relationships with internal and external stakeholders
• Excellent time management, planning and organisation skills
• Excellent range of communication skills, including written, verbal, and the ability to deliver compelling presentations
• Strong analytical skills
• Project Management skills
• Knowledge of CMB’s international proposition / product capabilities.
• Broad knowledge of HSBC Group capabilities.
• Qualification to a University Degree and/or training courses.

HSBC Proud HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. We encourage all Black people, Indigenous People of Canada and people with disabilities to self-identify in their applications. Please contact our Canada Careers mailbox (careers@hsbc.ca) with any additional inquiries or for support and reasonable accommodations during the selection process. If this is not the ideal role for you, we invite you to sign up here to our Talent Community so we can update you about job opportunities and career events in your area of interest. We are always looking for people with purpose and ambition who can help build the bank for the future.