Job Description

TD Description

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Department Overview

The Manager, Cash Management I (MCM) is responsible for leading and developing a highly effective and respected team of Cash Management Banking professionals. The position is a subject matter expert in deposits and cash management products and services and supports the Unit in these areas.

The primary purpose of this role is to ensure the Cash Management and Deposit needs of existing customers are proactively identified, negotiated and implemented and re-pricing opportunities are promptly identified and addressed, as well as to work closely with the Relationship Managers and Account Managers on the acquisition of new customer relationships.

The MCM is a customer-facing role, supporting the sales process with cash management expertise

Job Requirements

EMPLOYEE / TEAM

• Cultivate and model the Colleague Promise to support colleague growth, and a culture of care; make an impact at work and in our communities by leading with authenticity and supporting well being to represent TD\'s brand
• Connect the alignment of colleague\'s contributions with the TD Shared Commitments
• Build and retain an engaged and diverse team where every colleague and customer are valued, respected, and listened to; committed to a common goal and collaborate to move with speed and get things done
• Demonstrate inclusive leadership by taking meaningful action with intention to support colleagues and customers across all dimensions of diversity, including those from underrepresented communities, being actively anti-racist, attracting and retaining diverse slate of candidates, nurturing mutual respect, inclusivity of thought and collaboration to drive successful results
• Recruit, identify strong talent and develop a diverse talent pipeline of qualified workforce to innovate and maximize individual strengths to lead to a better business outcome
• Enable colleague growth by encouraging colleague development to achieve career and business objectives; ensuring timely motivating appreciation and recognition to all colleagues
• Enable a continuous learning culture by proactively seeking, listening to and actioning feedback from peers and from colleague listening opportunities to continuously improve the colleague experience and grow your personal leadership
• Model sharing of knowledge, information, skills, and subject matter expertise among the team; ensure timely management and escalation of issues, and lead collaboration with other functions and teams
• Lead your team through change and create an environment where teams feel psychologically safe to challenge current practices by modeling resiliency and flexibility, providing direction on changing priorities and empowering colleagues to drive innovation
• Enable a high-performance culture by setting team targets and objectives, facilitating on-going and proactive feedback/coaching and conducting Quarterly Check-Ins for all colleagues to drive accountability and business results
• Manage employees in compliance with all human resources policies, procedures and guidelines of conduct
• Keep current on emerging trends/ developments and grow knowledge of the business, related tools and techniques

BREADTH & DEPTH

• Oversee, lead, and coach a team of CMSOs while growing talent, developing skills and capabilities to achieve career goals and business results
• Manages a portfolio in line with the business sales model characterized by varying degrees of cash management and deposit complexity requirements
• Identifies referral opportunities across business lines and segments
• Possesses an expert level knowledge of deposit and cash management products, sales, services, management practices and processes, methods and operating standards to drive business performance
• Solves problems of moderate complexity and recommends new and integrated product and service solutions
• Works independently with minimal management guidance and supervision
• Builds stakeholder alignment in providing solutions; conveys deep product or segment context in providing advice to customers and stakeholders
• The position reports to the Unit Leader or the Manager, Cash Management II

Hours

37.5



CUSTOMER

• Deliver and promote exceptional service at every interaction and execute on plans to continuously improve the customer experience, to ensure unit meets or exceeds LEI target.
• Structure and package creative competitive deposit and cash management solutions to meet the customers needs
• Use internal network to continually build specialized expertise to maximize customer satisfaction
• Ensure customers are knowledgeable and know how to use their cash management products effectively
• Support internal partners with ongoing projects and develop a clear understanding of how changes will affect a customer\'s business
• Responsible for documenting calling activities
• Proactively look for opportunities to meet customers evolving cash management needs.
• Actively promote Business Banking brand within the community through participation in community business groups, initiatives, fundraisers, etc.
• "Deliver the Bank\xe2\x80\x9d by recommending, introducing and referring appropriate TDBG Business Partners and Products

SHAREHOLDER

• Grow Contribution to Profit (CTP)
• Meet or exceed annual sales, revenue, volume & new customer objectives
• Deepen existing customer relationships by consistently following the Business Banking Relationship Methodology.
• Identifying and negotiating deposit and current account activity pricing opportunities
• Contribute to the acquisition of new business by conducting calls and attending meetings jointly with RM/AM. (on client calls / shadow calls / COI calls).
• Assist Relationship/ Account Managers (RM/AM) in identifying and negotiating deposit and current account activity pricing opportunities
• Prepare and present competitive, fulsome and professional proposals in a timely fashion.
• Responsible to proactively lead account planning and relationship review activities to prioritize account re-pricing and additional cash management and deposit product cross-sell opportunities.
• Actively refer to other business partners both within Business Banking and across TD and respond quickly and effectively to reciprocal referrals.
• Understand pricing models/concepts and maintain consistency with Business Banking goals
• Champion exception pricing requests for deposit and cash management products and services
• Ensure products and services are sold and operate in a compliant manner minimizing the regulatory compliance and operational risk to the Bank.
• Complete all compliance training and attestations within required timelines.
• Minimize credit and operational risks, ensure credit facilities are in place for cash management arrangements.
• Ensure all appropriate documentation is in place in advance of implementation of deposit and cash management products
• Coach team members in assessing customer requests to determine appropriate product and risk.
• Be knowledgeable of and comply with Bank and Industry Codes of Conduct
• Understand the market and the industries within the portfolio to ensure value added service is provided to clients while mitigating risk to the Bank
• Track and report any variance occurring in deposit volumes, service charges or deposit margins

Inclusiveness

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

Additional Information

EXPERIENCE & EDUCATION

• Undergraduate degree and/or
• 5+years of work experience

Business Line

TD Commercial Banking

Job Category - Primary

Commercial Banking

Job Category(s)

Commercial Banking

Job Family

Cash Management

Time Type

Full Time

Employment Type

Regular

TD Bank