Job Description

Overview

We are seeking a dedicated and proactive Customer Assistant to join our dynamic team. The ideal candidate will play a crucial role in enhancing customer satisfaction and fostering strong relationships with clients. This position requires a blend of project management, customer service, and analytical skills to effectively support our customers and contribute to the overall success of our organization.

Responsibilities

Assist in managing customer accounts and ensuring their needs are met in a timely manner. Utilize Salesforce and other CRM tools to track customer interactions and maintain accurate records. Collaborate with cross-functional teams to deliver exceptional service and support for clients. Conduct analysis on customer feedback and market trends to identify opportunities for improvement. Support marketing initiatives by providing insights into customer preferences and behaviors. Handle inquiries and resolve issues promptly, ensuring a positive customer experience at all times. Participate in project management activities to streamline processes and enhance service delivery.

Skills

Strong project management abilities with a focus on meeting deadlines and achieving objectives. Proficient in customer relationship management (CRM) tools, particularly Salesforce. Experience in account management, ensuring client satisfaction and retention. Excellent analysis skills to interpret data and make informed decisions. Background in SaaS (Software as a Service) environments is advantageous. Exceptional customer service skills with a commitment to providing high-quality support. Strong communication skills, both verbal and written, to effectively interact with clients and team members. Knowledge of marketing principles as they relate to customer engagement is beneficial. Familiarity with financial services can enhance the ability to assist clients in this sector. Join us as we strive to create outstanding experiences for our customers while fostering an environment of growth and collaboration within our team!
Job Type: Full-time

Pay: $17.20-$19.00 per hour

Expected hours: 40 per week

Work Location: In person