Job Description

Client Enrichment & Administrative Assistant
(Client Managers and Administrative/Executive Assistants are ideal for this role) The Client Enrichment & Administrative Assistant is responsible for managing and strengthening relationships with our clients by providing support, answering questions, and addressing concerns. This role also supports the team with administrative tasks and participates in the planning and execution of events. This is a hands-on service and administrative position for someone that enjoys working with people and is highly skilled in administration. The successful team player will have a positive mindset that believes that people can reach their potential and live life the way they truly want through shifting paradigms. The position is based out of your home however the applicant will be required to attend in-person meetings and events within the Greater Toronto Area. Duties and Responsibilities \xc2\xb7 Onboarding and offboarding of clients \xc2\xb7 File Maintenance of clients i.e., new clients, registration dates, estimated completion dates as per current offerings, and payment information. \xc2\xb7 Track project performance and analyze deliverables against requirements. \xc2\xb7 Prepare status reports and submit deliverables ensuring that quality standards are met. \xc2\xb7 Identify and develop new opportunities for clients. \xc2\xb7 Help promote a company culture that encourages top performance and high morale. \xc2\xb7 Support COO and CEO with outlined tasks and report outcome on the deliverables \xc2\xb7 Work with the other departments including the supporting of sales efforts, administrative tasks, proofreading marketing content, and supporting the management of the client journey. \xc2\xb7 Administrative tasks can include but are not limited to organizing and scheduling meetings, maintaining contact lists, data entry, booking travel arrangements, and more. \xc2\xb7 Manage Media Inquiries and schedule appearances for Hina Khan \xc2\xb7 Calendar Management of the primary and secondary calendars. \xc2\xb7 Ordering Workbook for new clients to home once address info provided through Fulfilled by fulfillment centre order form procedures. \xc2\xb7 Attend and coordinate team meetings, prospect events and client events. \xc2\xb7 Create written client series communication emails including welcome sequence, program completion and announcements. \xc2\xb7 Send client community newsletter. \xc2\xb7 Complete/ allocate project tasks to teams best suited to complete them. \xc2\xb7 Create a timeline of goals to be met. \xc2\xb7 Other duties as assigned. Skills & Qualifications \xc2\xb7 Experience in working with clients/customers relating to retention, management, and support. \xc2\xb7 Advanced analytical and time management skills \xc2\xb7 Strong management and leadership skills \xc2\xb7 Excellent communication skills, both written and verbal \xc2\xb7 Event management experience \xe2\x80\x93 plan, advertise, execute, report results. \xc2\xb7 Proven experience in administration and customer/client service management \xc2\xb7 Ability to produce high-quality work consistently with little or no supervision on a variety of projects. \xc2\xb7 Attention to detail and conflict-resolution skills. \xc2\xb7 Ability to address problems and opportunities for the company. \xc2\xb7 Advanced proficiency in Word, Excel, PowerPoint \xc2\xb7 Ability to learn new software platforms with a technical aptitude. Please add the job ID in your cover letter: CMAA111. In the cover letter, please highlight if you have any experience with any of these software packages/platforms: Thrivecart, Zapier, HubSpot, Monday.com, WordPress. These platforms are not necessary, but nice to have. Please also include an interesting fact about you. We like to have fun here. We thank all applicants for their interest, however only those selected for an interview will be contacted. At Hina Khan Worldwide Inc., we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. We believe in diversity and inclusion. We seek to recruit, mentor, and retain the most talented people from a diverse candidate pool. Job Type: Full-time Salary: $40,000.00-$55,000.00 per year Schedule:

• Monday to Friday

Application question(s):

• Do you reside in the Greater Toronto Area and able to attend meetings and events in the GTA?
• Do you have experience in using HubSpot? (please note that this is not mandatory, we are simply curious).
• Do you have experience in using Zapier? (please note that this is not mandatory, we are simply curious).
• Do you have experience in using Thrivecart (please note that this is not mandatory, we are simply curious).
• Would you consider yourself to have excellent written and verbal communication skills in the English language?

Work Location: Hybrid remote in Toronto, ON M5C 1S2 Application deadline: 2023-06-09