to join our growing team. The ideal candidate will bring strong communication skills, a solutions-oriented mindset, and a commitment to providing outstanding customer service in a dynamic and fast-paced environment. This is a full-time role with opportunities for advancement within a company that values promoting from within. The candidate will possess leading customer service principles designed to deliver exceptional experiences. The position can be fully remote out of B.C or Alberta or a hybrid work model from our Oakville office.
Key Responsibilities
Respond to customer inquiries via phone, email, and support tickets in a timely and professional manner (bilingual support in English and French required).
Accurately process
cancellations and transfers
of vehicle protection plans.
Provide
support to dealership partners
, addressing contract-related and administrative inquiries.
Manage and maintain customer records and accounts.
Lead client concierge team and elevate our clients experiences
Develop best in class SOPs for the department
Train and coach team members to ensure client experiences are delivered to our expectations
Client Concierge team will work in 2 shifts 9-5 EST and 12-8 EST, manager may be required to alter shifts to support team members.
Audit team members to ensure delivery of support meets SOPs
Handle and resolve customer complaints with empathy and efficiency.
Follow up with customers to ensure issue resolution and satisfaction.
Identify customer needs and offer appropriate solutions and services.
Prioritize tasks and manage multiple client issues simultaneously.
Deliver exceptional service at every touchpoint, reinforcing our brand commitment to quality.
Qualifications & Experience
RIBO license is preferred, if you do not currently hold one, you will be required to be eligible and obtain it within 2 months of employment.
Minimum
3 years of customer service experience
required, preferably in the automotive, insurance, or warranty industries or any luxury brands.
Dealership Experience preferred.
Completion of Secondary School is required.
Bachelor's degree preferred and will be given preference.
Bilingual in
English and French
(spoken and written) is
mandatory
.
Knowledge, Skills, and Abilities
Proficient in MS Office Suite (Excel, Word, PowerPoint), G-Suite, and Outlook.
Strong verbal and written communication skills with a professional and courteous demeanor.
Exceptional interpersonal skills for working with customers, dealers, and internal teams.
Capable of adapting to changing priorities with a proactive and positive attitude.
Highly organized, self-motivated, and able to work independently with minimal supervision.
Demonstrated ability to take ownership of tasks and lead by example.
A reliable vehicle is required.
Currently holding a RIBO license or willing to obtain the license.
What We Offer
Competitive salary
On-site parking (Oakville location)
Tuition reimbursement
Monday to Friday schedule (no weekends)
A supportive, growth-oriented environment with opportunities for advancement
Benefits:
Company events
Disability insurance
Employee assistance program
Extended health care
Paid time off
Tuition reimbursement
Vision care
* Wellness program
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Job Detail
Job Id
JD2656990
Industry
Not mentioned
Total Positions
1
Job Type:
Full Time
Salary:
Not mentioned
Employment Status
Permanent
Job Location
Oakville, ON, CA, Canada
Education
Not mentioned
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Beware of fraud agents! do not pay money to get a job
MNCJobz.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.