Job Description

About Us

LIFT Fitness & Physiotherapy is not your average gym or clinic. We're a passionate, community-driven team blending physiotherapy, strength training, wellness, and recovery to help people live longer, stronger, and pain-free lives. Our brand-new space includes physiotherapy, strength & conditioning, and our Longevity Lounge (sauna, cold plunge, and red light therapy), and we're growing fast!

The Role

We're on the lookout for a Client Care Manager who lives for connection, thrives in a dynamic wellness environment, and can keep the wheels turning with flawless organization. You're the first smile people see, the calm in a busy room, and the one who makes every member feel seen, heard, and valued. You'll also be responsible for building and nurturing a strong team, managing schedules, and ensuring internal communication flows like clockwork.

If you're someone who:

Loves people and genuinely enjoys helping others Is organized, proactive, and thrives on making things run smoothly Can manage a fast-paced front desk with a cool head and warm heart Has

experience working with Jane App (non-negotiable)

... then we'd love to meet you!

Responsibilities

Greet and welcome clients, manage bookings, and assist with onboarding Use Jane App to manage appointments, payments, and client communication Handle day-to-day admin tasks (emails, follow-ups, scheduling, retail sales) Coordinate with practitioners and trainers to ensure a seamless client experience Organize team schedules and calendars for appointments, staff, and classes Hire, train, and support a high-performing front-of-house team Foster a positive and supportive environment for both clients and staff Maintain clear, timely communication with the entire team Assist with events, promotions, and in-studio operations Keep the front desk and common areas clean, organized, and inviting Be a voice and ambassador for the LIFT brand and values

What You Bring

Proven experience in a client care, customer service, or office admin role Experience using Jane App is required Exceptional communication skills, both written and verbal Strong organizational skills with high attention to detail Leadership skills with a passion for people development A love for health, fitness, and wellness -- you live it and love it A kind, positive attitude and the ability to take initiative Ability to multitask and stay cool in a busy, evolving environment

Perks & Benefits

A role with purpose -- you'll help people on their wellness journey every day Access to our top-tier gym, infrared sauna, cold plunge, and red light therapy Opportunity to grow with a vibrant and supportive team Team discounts on fitness, physiotherapy, and wellness services Being part of a community that's redefining what health looks like

To Apply:

Please submit your resume and a short note about why you'd be the perfect fit for this role. Bonus points if you tell us your favourite way to move your body or your go-to wellness ritual!

Job Type: Full-time

Pay: $21.00-$24.00 per hour

Work Location: In person