Job Description

Are you an experienced client care team member who is passionate about making a meaningful difference in people's lives?

Are you seeking a part-time job with benefits?

Do you want to be part of a vibrant, supportive team?

Reporting to the Office Manager, this part-time position is responsible for carrying out the administrative duties and procedures that support the effective and efficient delivery of mental health services by the practitioners and director. As the first point of contact for clients, this position plays an instrumental role in creating an environment that is safe and welcoming. Comfortable with technology, the Client Care Team has a strong ability to prioritize while maintaining flexibility of their duties and tasks dependent on client and practitioner needs.

Roles and Responsibilities:

Answer incoming calls, emails and texts in a warm and professional manner Maintain confidentiality of client information at all times Screen the needs and interests of potential clients inquiring about appointments and therapists Match potential clients with skills, interests, schedule, and cost of our practitioners and students; schedule initial appointments and follow all new client intake procedures. Respond to client concerns and questions, including assisting with scheduling, registering in groups and talks, and providing invoices. Provide administrative support to practitioners. Other duties as required including copying/filing/faxing/scanning, mail management, newsletter and mailing lists, office supply management, etc. Assist and support practitioners and senior office staff with bookkeeping and billing Assist on projects as needed and provided by the OM Over time you will also be cross-trained on third-party and direct billing, assisting with deposits and

other financial and office responsibilities

Education and Experience

Post-secondary education in administration, business or related field; comparable job-based experience will be considered

3-5 years of administrative/office reception experience; preference will be given to candidates with experience in a related field

Fluency with standard office-related software is required

Some understanding of, or experience in, the mental health field is preferred but not required

A combination of education and experience will be considered

Experience with third-party billing, insurance companies or financial matters is considered an asset.

Key Competencies:

Flexibility; the ability to change priorities of daily work as required Communication proficiency, both written and verbal Teamwork and collaboration skills Strong customer/client focus Detail-oriented and strong organizational skills Sound judgment and problem solving Ability to self-manage time according to priorities High integrity and professionalism Technical ability, including: competency with standard office-related software, and the ability to learn the specialized software systems used at River's Edge to support good team communication, accurate record-keeping, and completion of all office procedures Professional, thoughtful problem-solving skills

Learn more

: https://www.riversedgecounselling.com/join-our-team-admin

Hours of Work:

This is a part-time position of approximately 20-30 hours per week. The perfect applicant will be looking for an opportunity that allows them some flexibility in their hours, and who can also offer some flexibility to meet clinic needs.

Preference will be given to candidates who live in the community of St. Albert.

Compensation:

$ 21 / hour following a probationary period

$ 19/ hour for the first 3 months of the probationary training period

Vacation, Benefits and HSA provided

Start Date:

Ideal start date is February 1, 2025, but may be negotiated to be sooner with the right candidate. The first 2-3 weeks will involve a full-time orientation (Monday- Friday 9-5), and then will fall into the part-time job schedule.

To Apply:

Resumes will be accepted until January 7th , 2025.

Apply to Indeed with a CV & cover letter (

applicants who do not submit a cover letter will not have their CV reviewed

). Candidates under consideration will be invited to answer a few pre-interview questions via video (on a user-friendly video-hiring platform). In-person interviews will then be scheduled with the owner and office manager.

Located in St. Albert, River's Edge Counselling Centre is committed to providing counselling and psychological services to individuals, couples, and families from a holistic perspective that helps people live their lives with a greater sense of purpose, peace, connection to others, and understanding of self. We are dedicated to creating a welcoming, safe place for people to heal and grow, and to building a community of professionals devoted to excellence in care, ongoing learning, and collegial support.

Please note that we are unable to consider past or present clients for this position.

We thank all applicants for their interest; however, only those selected for next steps will be contacted.

Job Type: Part-time

Pay: $21.00 per hour

Benefits:

Extended health care On-site parking
Work Location: In person