Job Description

Now Hiring: Client Care Specialist (CCS)

Location:

Winnipeg, MB | In-Person

Pay:

$21.00-$24.00 per hour

Hours:

35-40 hours per week

Start Date:

September 15, 2025

Posted:

August 27, 2025

Application Deadline:

September 15, 2025

About Us

At

Canadian First Aid Training

, we're rooted in community and committed to excellence. Each year, we train over

6,500 people

in lifesaving skills, provide medical standby at large-scale events, and support hundreds of organizations across Manitoba with CPR, AED, and first aid services.

We're a locally owned, mission-driven business that values professionalism, warmth, and forward-thinking customer service. As we continue to grow, we're looking for someone special to join our close-knit team.

Visit us: www.canadian-training.ca

About the Role

As a

Client Care Specialist

, you're the welcoming face and voice of our organization. From helping individuals register for life-saving training to preparing class materials and coordinating logistics, you play a critical role in the customer journey.

This is a hands-on, people-first role in a workplace that believes in balance, support, and teamwork.

Key Responsibilities

Greet clients, guests, and visitors warmly Register customers for first aid, CPR, AED, and blended learning courses Respond to phone calls, emails, and walk-in inquiries Prepare course paperwork, rosters, manuals, name tags, and materials Create and send invoices; process payments through QBO Manage customer information in Salesforce CRM Set up and clean up training classrooms Pack, clean, and restock first-aid and AED equipment Assist with general office and supply duties

Who You Are

3-5+ years in office administration or customer service Friendly, positive, and approachable Organized, dependable, and solution-oriented A confident self-starter who takes initiative without being asked Comfortable juggling multiple priorities in a fast-paced setting Intermediate tech skills (Google Workspace, MS Office, QuickBooks Online, Salesforce or other CRMs)

Bilingual (English/French) required

Lived experience or community involvement is a strong asset CPR/First Aid certification a plus

Bonus If You Have...

Experience with Salesforce or CRM systems Exposure to AI tools or a willingness to learn Previous work in health, safety, education, or nonprofit sectors Familiarity with e-learning, course logistics, or instructional support

What We Offer

Extended health, dental, vision, and life insurance (full-time staff) Paid professional development A supportive, welcoming team that values people and purpose Flexible scheduling options (where possible) Free parking on-site

Future access to our 4-Day Work Week Program

Not just a job -- a career.

Join us and grow with a company that's making a difference

How to Apply

In your application, please include:

A short blurb about yourself and why you'd love to join our team Any languages you speak Any relevant experience with Microsoft Word, Excel, QuickBooks Online, Salesforce, or other CRM tools Whether you've taken First Aid or CPR training before

Interested in contributing in other ways?

We'd love to hear from you.
We review every application with care.

We look forward to meeting you

Job Types: Full-time, Part-time, Permanent

Pay: $21.00-$24.00 per hour

Benefits:

Dental care Disability insurance Extended health care Flexible schedule Life insurance On-site parking Vision care
Application question(s):

Do you speak any other languages? Have you taken any First Aid or CPR courses before? Please write a short blurb about yourself and why you would like to work with us! Do you have any experience working with Microsoft Word, Microsoft Excel, Quickbooks online, Salesforce or any other Customer Relationship Management (CRM) programs?
Experience:

Customer service: 3 years (preferred)
Language:

French (required)
Licence/Certification:

Driving Licence (preferred)
Work Location: In person

Application deadline: 2025-09-10
Expected start date: 2025-09-15