Job Description

We believe that better pet healthcare is possible.

Skyrocketing prices, long wait times, and

fragmented care are keeping pets from the treatment they deserve. That is why we are launching something different: membership-based care - a pet healthcare philosophy that is committed to accessibility, affordability, and trust.
We're building our first 24/7 hospital in Toronto, opening early 2025.

Be part of a dynamic, collaborative team. We are actively seeking experienced Client Care

Specialists who share a desire to learn and be part of a dedicated team of Veterinary

Professionals.

Prior experience in any healthcare setting is welcomed and valued.

As a Client Care Specialist at PetNation, you will:

- Greet clients and patients promptly, ensuring a positive first impression and maintaining

a welcoming environment.

- Schedule, confirm, and manage appointments efficiently, including routine wellness

visits, surgeries, and follow-ups.

- Answer phone calls, respond to emails, and provide accurate information about services,

pricing and care instructions.

- Process payments, provide invoices, and discuss subscription options with clients.

Maintain accurate and up-to-date client and patient records, including medical history,

vaccination schedules, and other essential documentation.

- Monitor and manage the flow of clients and pets in the waiting area, ensuring comfort

and minimizing stress for both pets and PetParents.

- Maintain cleanliness and organization of the reception area, ensuring it is always

presentable and welcoming.

- Collaborate with the PetNation team to ensure an excellent client experience.

PetNation's commitment to you:

- Competitive compensation packages, including benefits

- Flexible scheduling to fit your life needs

- A collaborative, supportive team environment where your voice matters

- Career development opportunities, including mentorship and leadership pathways

- A family-friendly workplace for both parents and PetParents

Make a difference with PetNation. If you're ready to join a team where pets come first and

professionals flourish, we'd love to hear from you!

While we appreciate all applicants, please note that only candidates with relevant experience will be contacted for further consideration.

Job Types: Full-time, Part-time

Benefits:

Dental care Discounted or free food Extended health care Flexible schedule Paid time off Store discount Vision care
Education:

Secondary School (preferred)
Experience:

Customer service: 2 years (required)
Work Location: In person