Job Description

About the Chinook Sexual Assault Centre:

The Chinook Sexual Assault Centre is a dynamic and supportive workplace, known for offering specialized services to individuals and families impacted by sexual violence and child abuse in Southwestern Alberta. As leaders and content experts, we are committed to creating meaningful social and justice change through evidence-based, evaluated programs. Our client-centered, culturally responsive services prioritize the needs of those we serve, while fostering a workplace that values diversity, inclusion, and lifelong learning. We invest in ongoing training and upskilling for our team, and our

Chinook Child and Youth Advocacy Centre

stands as a cornerstone of our impactful work in the community. Join us and make a difference in a compassionate and inclusive environment.

Position Summary

The Chinook Child and Youth Advocacy Centre (CCYAC) provides a child-centred, trauma-informed, and collaborative response for children and youth who have experienced abuse, neglect, or violence. By bringing together law enforcement, child protection, mental health, and child and family advocacy, CCYAC ensures a coordinated response that reduces re-traumatization and prioritizes healing.

Reporting to the Program Supervisor, the

Client Care Specialist (CCS)

is integral to this model. As the first point of contact for children, youth, and families arriving at the Centre, the CCS sets the tone for a safe, supportive, and respectful experience. This role combines client engagement with administrative and operational responsibilities that ensure the Centre runs smoothly and families feel cared for from the moment they walk through our doors.

POSITION:

Client Care Specialist

PROGRAM

: Chinook Child and Youth Advocacy Centre

NUMBER OF POSITIONS:

1

TERM:

Temporary Full Time (37.5 hours a week) - until end of March 2026 with possibility of extension.

SALARY:

$21.00 per hour

Key Responsibilities

Client Engagement and Support

Provide a warm, trauma-informed welcome to children, youth, families, members of the multi-disciplinary team and visitors entering the Centre. Create and maintain a safe, calm, and child-friendly environment. Answer phones and emails, provide accurate information about CCYAC services, and direct inquiries appropriately. Uphold strict client confidentiality and contribute to a culture of safety and respect.

Coordination and Administration

Coordinate and schedule forensic interviews, therapy appointments in collaboration with Child & Family Advocates, therapists and partner agencies. Manage billing information and prepare invoicing support. Assist with reports, resource development, data entry, and record-keeping as assigned.

Centre Operations

Oversee reception and the client parking assistance service. Monitor office supplies, equipment, and facility needs; coordinate maintenance and repairs as required. Support the day-to-day operations of the Centre to ensure it remains welcoming and professional for clients, staff, and partners.

Required Skills

Soft Skills:

Compassionate, empathetic, and trauma-informed approach to client interaction. Strong interpersonal skills with the ability to communicate effectively with children, families, and professionals. Ability to remain calm and supportive in high-stress or emotional situations. Exhibits strong cultural sensitivity and works from an anti-oppressive framework. Excellent organizational skills and attention to detail. Professional discretion, confidentiality, and cultural sensitivity.

Technological Skills:

Competence in Microsoft Office Suite (Word, Excel, Outlook) and ability to learn scheduling and database systems. Administrative skills including scheduling, reception, billing support, and document preparation.

Requirements:

Criminal History Check inclusive of Vulnerable Sector and Child Services Check. Commitment to trauma-informed practice and continuous learning. Commitment to use of radical candor in their communications with colleagues. Flexibility to work some evenings and weekends as required for community events and program activities. Valid driver's license (preferred) and clean driving record First Aid and CPR certification (or willingness to obtain) CPI Certification Comfort working in an environment with a facility support dog as part of trauma-informed service delivery

Qualifications

Certificate or diploma in Office Administration, Community Support, Human Services, Child and Youth Care, or a related field. Experience in a client-facing role, preferably within a child-serving, healthcare, or social services organization. An equivalent combination of education and relevant client-facing/administrative experience will be considered. Training in trauma-informed practice is an asset (or willingness to complete training). Experience in crisis intervention. Demonstrated ability to maintain professional boundaries and handle sensitive information with confidence.
We strive to build a team that reflects the diversity of the community we work in and encourage applications from traditionally underrepresented groups such as women, members of racialized or visible minority communities, Indigenous peoples, people identifying as 2SLGBTQ+, and people with disabilities. If we can make this easier through accommodation in the recruitment process, please contact us at admin@csacleth.ca

A Note About Our Facility Dog

The Chinook Child and Youth Advocacy Centre is proud to be supported by a professionally trained facility dog who provides comfort to children and families during their time at the Centre. As part of our trauma-informed approach, the dog is present in shared spaces and plays an active role in our work. Applicants should be aware of this in case of allergies, sensitivities, or concerns related to animals.

What Is In It For You

A competitive salary and benefit package Ability to make a difference and lasting impact A great team and culture Career experience and learning

The position is currently listed as temporary but has a high probability of becoming permanent.

How to Apply

If you feel that you are qualified for this position, please submit your resume to:

Cheryl Patterson

Chinook Child And Youth Advocacy Centre Manager

Email: cheryl@csacleth.ca

We thank you for your interest in the position, but only those candidates selected for an interview will be contacted.

Job Types: Full-time, Fixed term contract
Contract length: 6 months

Pay: From $21.00 per hour

Expected hours: 37.5 per week

Benefits:

Flexible schedule Wellness program
Work Location: In person

Application deadline: 2025-10-08