Job Description

Client Care Specialist

Are you looking to thrive in a fast-paced environment where your goal is to create wag-worthy experiences? One where you love talking pets, enjoy making meaningful recommendations, and building trust?

Tailz is on the hunt for a dynamic Client Care Specialist who's equal parts people-person, process wizard, and sales minded. If you're confident at the front desk, skilled with digital tools, and ready to help pet parents find exactly what their furry friends need--this role was made for you.

What You'll Be Doing:

As the first impression of Tailz, you'll ensure every client interaction is professional, personalized, and sales-savvy.
Your day will include:

Greeting and checking in/out clients and their pets with confidence and care Managing bookings, client communications, and service records through our digital reservation system Responding promptly to phone calls and emails, resolving concerns with professionalism Actively recommending and upselling services and add-ons that align with each pet's needs Promoting upcoming events, seasonal offerings, and specialty programs Ensuring smooth daily operations and upholding front desk policies and procedures

You're a Great Fit If You Have:

1-4 years in customer service, sales, administration, or hospitality Comfort and confidence in using various computer systems, managing digital files, and processing payments Strong knowledge of Google Docs and a willingness to learn new software quickly Exceptional written and verbal communication skills Fabulous phone manners A calm, friendly, and professional demeanor--even on your busiest days Precision and pride in your attention to detail, multitasking, and follow-through A love for animals and a desire to help pet parents feel at ease A collaborative mindset and a commitment to team success

Bonus Points For:

Previous work in a pet care, veterinary, grooming, or related setting Hands-on experience with booking software and point-of-sale systems Prior success in a sales or upselling-focused position Post-secondary education or relevant certifications

Why Join Tailz?

Tailz isn't just a doggy daycare--we're a hub for pet lovers who take pride in top-tier care and communication. As part of our team, you'll be surrounded by passionate, friendly professionals who believe in doing things right and supporting each other while doing it. You'll play a vital role in shaping our clients' experience from the first morning "hello" to the final tail wag.

Job Type: Part-time

Pay: $15.50-$16.75 per hour

Expected hours: 12 - 20 per week

Benefits:

Casual dress Flexible schedule Store discount
Work Location: In person