Job Description

• Coordinate the intake/appointment booking functions for Income Tax services
• In collaboration with other staff, coordinate the scheduling and operation of tax clinic service delivery
• Provide training/oversight to students and volunteers
• Manage a high volume of inbound and outbound calls and emails
• Update and manage client files in customer relationship management database
• Participate in program planning and development activities by participating in meetings and providing input on service design
• Perform outreach and networking activities as needed to build relationships with strategic community partners to reach target client groups.
• Provide support to other programs looking to connect their clients with FE services

• Bachelor\xe2\x80\x99s Degree in Social Work, Finance, Business Administration, or a related field.
• 2+ years of experience working or volunteering in a community-based setting or the not-for-profit sector
• Experience performing intake or outreach with marginalized and vulnerable populations, participation with a Community Volunteer Income Tax Program (CVITP) and/or coordinating a large volunteer program considered an asset.

• Ability to adjust communication or teaching style to meet the needs of diverse groups of clients facing a variety of personal and systemic barriers.
• Experience working from a client-centered, anti-oppressive framework.
• Outstanding communication and interpersonal skills.
• Detail-oriented, independent worker with strong organizational and time management skills.
• Comfortable setting up mobile technology (e.g. laptops, WiFi hub, projector, etc.).
• Strong computer skills including MS Outlook, Word, Power Point and Excel.
• Experience working with and mentoring volunteers and students with varied skill sets.
• Strong understanding of intersectionality of race, age, sexuality, gender, ability, and the associated risks of poverty and homelessness. Those with lived experience of one or several of these dynamics are highly encouraged to apply.

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