Job Description

Beauty Room is an established medispa known for personalized treatments and an elevated client experience. We're looking for a

Client Care & Spa Coordinator

who is warm, detail-oriented, and experienced in spa operations--someone who can ensure every client interaction is seamless, and who can support our digital presence behind the scenes.

You'll be a key part of the team, ensuring the spa runs efficiently while also contributing to marketing efforts like Instagram content, Canva design, and email campaigns. If you love skincare, understand spa culture, and are equally comfortable greeting clients and building out a social post--this is for you!

What You'll Be Doing

Greet and check in clients, creating a professional and welcoming experience Respond to phone calls, text messages, emails, and DMs with clarity and professionalism Maintain accurate scheduling in booking software and handle appointment confirmations and changes Manage intake forms and ensure client records are kept up to date Support the spa owner with administrative duties including inventory, schedules, supplier coordination, and promotional planning Keep the spa clean, organized, and ready--reception, treatment rooms, bathroom, and staff areas Assist service providers between appointments as needed Capture and curate photo and video content for Instagram Stories, posts, and Reels Assist with creating branded content in Canva and help execute email marketing campaigns

Who We're Looking For

Minimum

2 years' experience

in a medispa or high-end spa (required) Excellent communication skills (both verbal and written) Strong customer service background and ability to remain calm under pressure Highly organized and able to manage multiple priorities Comfortable using booking and POS software; proficient in Microsoft Word and Excel Experienced with Instagram, Canva, and email marketing tools (e.g., Mailchimp) Fluent in English (spoken and written); French not required Reliable, punctual, and solutions-oriented A polished, professional presence and passion for the beauty/wellness industry

Compensation & Benefits

Starting at

$21/hour

, with the opportunity to transition to a salaried position based on performance and consistency. Commission opportunities Staff discount on services and products Complimentary monthly treatment (upon completion of probationary period)

How to Apply

Please send your

resume

along with answers to the three questions in this job post. If you have links to Instagram pages you've worked on or samples of Canva/email content you've created, include those as well.

Job Types: Full-time, Permanent

Pay: From $21.00 per hour

Expected hours: 30 - 40 per week

Benefits:

Flexible schedule Store discount
Schedule:

10 hour shift 8 hour shift Every Weekend Monday to Friday
Application question(s):

What does excellent client care mean to you in a spa setting? What interests you most about working at Beauty Room and what do you know about our brand? What booking or scheduling software have you used in past roles? Are you comfortable managing a calendar with multiple providers?
Experience:

Medispa reception : 2 years (required)
Work Location: In person

Application deadline: 2025-06-07
Expected start date: 2025-05-27