Job Description

Location: Dartmouth, NS - Tartan Tails Veterinary Hospital

Job type: Full time, Monday - Friday

Pay: Starting at $18/hour

Are you passionate about animals and helping people? Do you have experience in a client services role and enjoy helping to make a difference in your community? If so, we want you to join the incredible team at the Tartan Tails Animal Hospital in Dartmouth .

We are seeking an enthusiastic, experienced, and organized Client Care Services Representative to connect animal patients to veterinary care while providing exceptional service to their human companions. The Client Care Services Representative is the often the first point of contact for clients of the Tartan Tails Hospital in Dartmouth, providing them with a friendly, welcoming, and informative experience every time the visit or call.

If you are interested in having an impact on the lives of pets and their families, see below for more information about the Tartan Tails Animal Hospital, the position, and how to apply!

About us:

Tartan Tails Animal Hospital is locally owned, and proud to make veterinary medicine accessible to pet families. We are Atlantic Canada's only social enterprise veterinary hospital. This means that our profits go to helping animals in SPCA shelters across Nova Scotia.

Job Duties and Responsibilities:

• Provides outstanding customer service, specifically in-person and via telephone, with some client communication via email.
• Administrative tasks including data entry, filing, completing forms.
• Communicates to the public the principles that convey and impart an understanding of the policies and procedures of the Nova Scotia SPCA and the Tartan Tails Veterinary Hospital.
• Scheduling and coordination of appointments.
• Client invoicing, receipt of payments, cash and transaction management.
• Maintaining the cleanliness of the reception area.
• Hospital assistance tasks including intake, exam room assistance, admission and discharge paperwork, and supply inventory management.
• Other tasks and duties as required.

Experience and Skills

• Proven experience in a similar client services/clinic reception role.
• Medical or veterinary hospital work experience would be considered an asset.
• Animal handling experience would be considered an asset.
• Experience with cash and transaction management.
• High attention to detail.
• Organizational and time management skills are necessary for this position.
• Strong familiarity with Office365 platform, including Excel and Outlook.

Physical Requirements :

• Physical ability to walk and/or stand on your feet throughout a normal workday required.
• Physical ability to lift and carry 40 pounds regularly.
• Working conditions include working alone, frequent interruptions, and some meetings.

How to Apply:

Interested applicants are asked to submit their resume and cover letter indicating salary expectations to lhobbs@spcans.ca or by clicking the button in this ad. Please quote "Client Care" in the subject heading if applying by email.

•Nova Scotia SPCA is an equal opportunity employer and welcomes all qualified applicants, regardless of gender, race, age, sexuality, or disability. Preference will be given to candidates who self-identify as African Nova Scotians, racially visible persons, persons with disabilities, Aboriginal persons and persons of the LGBTQ+ community. We encourage applicants to self-identify.•

We thank all applicants for their interest in a career at the Nova Scotia SPCA, however, only those selected for interview will be contacted.

As a part of our hiring process, we require applicants to complete behavioural and cognitive assessments. You will be sent the links along with screening questions after submitting your resume.

Job Type: Full-time

Pay: From $18.00 per hour

Additional pay:

• Overtime pay

Benefits:

• Dental care
• Employee assistance program
• Extended health care
• Flexible schedule
• Paid time off
• RRSP match
• Store discount

Schedule:

• Evening shift
• Monday to Friday
• Weekends as needed

Application question(s):

• Please list the names of any CRM/Client Database software you are experienced with:
• Please attach a cover letter outlining your interest in the position to your application, or email it to lhobbs@spcans.ca.

Education:

• Secondary School (preferred)

Experience:

• Customer service: 1 year (preferred)
• Administrative experience: 1 year (preferred)

Work Location: In person