Job Description

Client Services Representative

WorkBC Employment Services

Regular Full-Time

Posting Date: Location: Wage: Hours of Work: Closing Date: February 12, 2025 Surrey, BC $21.57 Hourly 35 Hours per week March 12, 2025 •Options Community Services is a non-profit organization dedicated to delivering social services across the Southern Fraser region (Surrey, Delta, White Rock and Langley) from early childhood to seniors. Our comprehensive range of programs and services relies on collaborative relationships with individuals, businesses, community groups and government bodies to create focused, effective and responsive resources for the community. •

Position Overview
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Are you a friendly and organized individual with a knack for customer service? Join our team as a Client Services Representative ! In this pivotal role, you'll manage the reception area of our Employment Services Centre, including operating the switchboard, greeting visitors, directing them to the appropriate services, and handling phone calls and messages. You'll also be responsible for scheduling appointments and performing various clerical duties. If you excel at creating a welcoming atmosphere and have strong communication and organizational skills, we'd love to hear from you!


Reporting to the Program Manager, you will manage incoming calls, relay messages, provide information, and schedule appointments. You'll screen potential clients for case management services, assist with initial intake forms and online registration, and handle client case transfers between WorkBC locations. Your role will also involve tracking and assisting with employment follow-ups (4-, 24-, and 52-week employment), maintaining statistics on service interactions, recording staff leave, and supporting program marketing efforts as needed. Additionally, you will help coordinate interpreter bookings and maintain records of interpreter hours.

Qualifications
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The ideal candidate for this position should have a high school diploma, preferably with a post-secondary administrative certificate or equivalent experience in the employment field. A minimum of three years' experience as a Client Services Representative or Receptionist in a fast-paced setting is required, along with a strong understanding of employment services and community resources. Advanced computer skills, including proficiency in MS Office and ideally ICM, and experience with multi-line switchboards are necessary.


The role demands excellent communication and organizational skills, attention to detail, and the ability to manage diverse clientele with patience and calm. The successful candidate must be flexible, ethical regarding confidentiality, and proactive in both independent and team settings. A commitment to handling sensitive issues with care, cultural sensitivity, and a 'can do' attitude is essential. Additional assets include second language skills or crisis line experience.


This role requires the incumbent to undergo a Police Information Check (PIC), and a Vulnerable Sector Check by the Ministry of Justice.

How to Apply
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If you are interested in this exciting opportunity, please submit your RESUME and COVER LETTER through this link: https://rb.gy/tcd4xz and click the "APPLY" button.

We thank all applicants for their interest in working with OCS. Due to the volume of applicants, only those qualified and shortlisted will be contacted.

•The land which we are on is the unceded territories of the Coast Salish peoples including Kwantlen, Katzie, Matsqui, Musqueam, Semiahmoo, Tsawwassen, Kwikwetlem and the Sto:lo Nations.•