Client Care Representative
Burnaby, BC, CA, Canada
Job Description
Job Overview
We are seeking a Customer Support Representative to join our team. The ideal candidate will have a passion for customer service and possess excellent communication skills. This role offers the opportunity to work in a dynamic environment within the financial services industry.
Duties
- Provide exceptional customer support via phone, email, and chat
- Assist customers with product inquiries and issue resolution
- Utilize CRM software to track customer interactions and provide accurate information
- Collaborate with the sales team to identify opportunities for upselling products or services
- Manage accounts and ensure customer satisfaction through proactive communication
Skills
- Strong ability to analyze customer needs and provide appropriate solutions
- Excellent communication skills both written and verbal
- Experience with Salesforce or similar CRM software is a plus
- Knowledge of SaaS products and services
- Ability to manage multiple projects simultaneously
- Account management experience is beneficial
- Prior experience in the financial services market is advantageous
- Customer relationship management expertise
Job Types: Full-time, Permanent
Pay: $18.00-$22.00 per hour
Experience:
Customer service: 1 year (required)
Work Location: In person
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Job Detail
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Job IdJD2437993
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationBurnaby, BC, CA, Canada
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EducationNot mentioned