Job Description

Client Care Manager

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Location: Calgary, Alberta

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Employment Type: Full-time

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Benefits: Yes!

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Schedule: Requires flexibility

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Western Veterinary Specialist & Emergency Centre

is welcoming a full-time

Client Care Specialist Manager

for a talented group of Client Care Specialists. As WVSEC is a 24-hour emergency facility, we operate 365 days a year. This position requires flexibility to work a variety of shifts and a rotating work schedule (days, evenings, and weekends).


In this role, you will be passionate about providing leadership for your immediate team members, ensuring the team is working in harmony to deliver a high level of client service to our pet owners. The role will require strong organizational and administrative skills to meet hospital goals.

Key Responsibilities

Experience working in a medical office (human or companion animal) Administrative skills: overseeing and scheduling 8 - 10 Client Care staff, medical record management, filing, reporting and coordinating office services (equipment/supplies/forms/procedures) Training: new hire training, client service training, administrative process training and additional training as required for the Client Care team. Ability to answer a multi-line phone system and track and book appointments effectively Assisting veterinary staff with various tasks and treatments when required Respond and manage email correspondence; clients, referring veterinarians & internal office messages Admitting and discharging pet patients Invoicing/billing; creating estimates, obtaining pet owner confirmation and processing payments Placing outbound calls to pet parents for follow-up and future appointment bookings

Attributes

Leadership skills: develop trust and team connectivity with active coaching, team development and behaviour modelling; create a culture of teamwork, development, communication, respect and open-mindedness Exceptional interpersonal skills in working with your colleagues, pet parents and community: create and support best practices in client engagements, internal communication, and client care procedures; displays sound judgement in proactively addressing issues for the best possible client and patient experience Respond and manage email correspondence; clients, referring veterinarians & internal office messages Admitting and discharging pet patients Invoicing/billing; creating estimates, obtaining pet owner confirmation and processing payments

What VCA Canada can offer you:

RRSP Employer 5% Group Match Program! Saving for your future just got easier! A caring culture of Wellness and Appreciation! Competitive wages and benefits! Annual uniform allowance Exceptional career development: there is room to grow here! Employee Assistance Program Referral Bonus Rewards Opportunities to give back to your community through VCA initiatives Generous personal pet care discounts And extra perks like shopping discounts and cool wellness apps!

Please click APPLY NOW!


Alternatively, send a copy of your resume and cover letter to: erin.bangma@vca.com

VCA Canada is committed to providing an inclusive and diverse workplace and is an equal opportunity employer. If you require any assistance, please let us know.


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