Client Care Manager, Vca Canada Western Veterinary Specialist & Emergency Centre

Calgary, AB, Canada

Job Description

Client Care Manager
Location: Calgary, Alberta
Employment Type: Full time
Benefits: Yes!
Schedule: Requires flexibility
VCA Canada Western Veterinary Specialist & Emergency Centre is seeking a full-time Client Care Specialist Manager for a talented group of Client Care Specialists. As WVSEC is a 24-hour emergency facility, we operate 365 days a year. This position requires flexibility to work a variety of shifts and a rotating work schedule (days, evenings, and weekends).
In this role you will be passionate about providing leadership for your immediate team members, ensuring the team is working in harmony to deliver a high level of client service to our pet owners. The role will require strong organizational and administrative skills to meet hospital goals.
Key Responsibilities
Experience working in a medical office (human or companion animal)
Administrative skills: overseeing and scheduling 8 - 10 Client Care staff, medical record management, filing, reporting and coordinating office services (equipment/supplies/forms/procedures)
Training: new hire training, client service training, administrative process training and additional training as required for Client Care team.
Ability to answer a multiline phone system and track and book appointments effectively
Assisting veterinary staff with various tasks and treatments when required
Respond and manage email correspondence; clients, referring veterinarians & internal office messages
Admitting and discharging pet patients
Invoicing/billing; creating estimates, obtaining pet owner confirmation and processing payments
Placing outbound calls to pet parents for follow-up and future appointment bookings
Attributes
Leadership skills; develop trust and team connectivity with active coaching, team development and behavior modelling; create a culture of teamwork, development, communication, respect and open-mindedness
Exceptional interpersonal skills in working with your colleagues, pet parents and community: create and support best practices in client engagements, internal communication, and client care procedures; displays sound judgement in proactively addressing issues for the best possible client and patient experience
Respond and manage email correspondence; clients, referring veterinarians & internal office messages
Admitting and discharging pet patients
Invoicing/billing; creating estimates, obtaining pet owner confirmation and processing payments
What VCA Canada can offer you
RRSP Employer 5% Group Match Program! Saving for your future just got easier!
A caring culture of Wellness and Appreciation!
Competitive wages and benefits!
Annual uniform allowance
Exceptional career development: there is room to grow here!
Employee Assistance Program
Referral Bonus Rewards
Opportunities to give back to your community through VCA initiatives
Generous personal pet care discounts
And extra perks like shopping discounts and cool wellness apps!
Please click APPLY NOW!
Alternatively, send a copy of your resume and cover letter to:
#calgaryjobs
#hiring
#administrativejobs
VCA Canada is committed to providing an inclusive and diverse workplace and is an equal opportunity employer. If you require any assistance please let us know.
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

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Job Detail

  • Job Id
    JD2922326
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Calgary, AB, Canada
  • Education
    Not mentioned