Job Description

Imagine helping to reduce a person's debt and relieving them of massive stress - you have just given that person's life back to them! You have become the reason why many of our clients choose 4 Pillars over other debt industry options.Position Description
We're looking for a humble but ambitious high performing people person with experience communicating with warm potential leads. The Client Care Liaison thrives on challenging workloads that directly affect the lives of our clients by helping them start our debt reduction and credit-building programs. Paired with your strong customer service skills, you will be responsible for:

• Handling all incoming Client inquiries and applications coming through our different marketing channels.
• Making 30-60+ phone calls per day to potential Client leads via our internet phone system.
• Pre-screening potential leads and inviting them to learn about their debt options.
• Organizing and collecting confidential information via e-mail, fax, text, & phone.
• Inputting prospect data into our computer database and automation software.
• Scheduling meetings for our client advisors.
• Following up with potential leads after initial meetings with client advisors.
• Providing feedback on our advertising and marketing results/quality to management.
• Prioritizing workload to ensure timely communication with leads and clients.
• Other duties as assigned.

Qualifications Required:

• 2+ years of experience in customer service.
• Minimum grade 12 education is required. A business diploma or degree is an asset.
• Proven and successful sales experience an asset.
• Banking or financial services experience an asset.
• Fearless when talking on the phone about our services.
• Passionate about building relationships with potential clients.
• Excellent and tactful communicator in speech, writing, and through technology.
• Extremely comfortable with technology and computers with good to expert skills.
• High to extreme attention to detail.

Who You Are

• A future leader that is always on time, dedicated, flexible, and actively engaged.
• Driven to excel by always accepting advice or criticism and quickly learning from mistakes.
• Effective problem "preventer" using common sense when dealing with clients and other team members.
• Professional and respectful in attitude and attire.
• Compassionate and caring for clients and other team members.
• Outgoing, proactive, and career-minded by taking positive risks and sharing ideas.
• Amazing team player who is always building other people up and bringing them together.

Why 4 Pillars Our passion and ability to help people are only as good as our team! We are looking for people that identify with the core values that have been our backbone:

• Honesty
• Integrity
• Passion
• Empathy
• Respect

In turn, we offer:

• A fast-growing and fast-paced multi-cultural office environment.
• A challenging and rewarding workload that depends on consistent physical & mental presence during office hours.
• Full-time opportunity, 8:30 am to 5:00 pm most days with some evenings and Saturdays.
• Excellent health benefits after 3 months.
• Opportunity for advancement, and industry and personal development training opportunities may be available.
• A rewarding career with a nationwide company that helps individuals overcome their debt.

How to Apply?

• Submit your resume and/or cover letter before the closing date of August 26, 2022.
• You must be legally permitted and entitled to work in Canada and Alberta on a long-term basis and located within the Calgary area.

We thank all applicants for their interest. However, only those candidates selected for an interview will be contacted.Job Types: Full-time, PermanentSchedule:

• 8 hour shift

Ability to commute/relocate:

• Calgary, AB: reliably commute or plan to relocate before starting work (required)

Education:

• Secondary School (preferred)

Experience:

• Customer service: 2 years (preferred)

Application deadline: 2022-08-26