Job Description

Job Summary

We are seeking a warm, detail-oriented, and organized Client Care Coordinator to be the face and voice of our Edmonton studio for both INKJI Permanent Makeup Studio & Academy and OOYU SKIN Korean Medispa. This person will be responsible for ensuring every client experience is seamless--from the first inquiry to post-service follow-up. The ideal candidate will love creating meaningful connections, be driven by results, and have a keen eye for both aesthetics and client satisfaction.

Responsibilities

Serve as the main point of contact for all client interactions--greeting clients, answering questions, handling feedback with grace, and making every visit memorable. Coordinate daily studio flow by managing appointments, ensuring timely service delivery, and supporting aestheticians and artists with scheduling needs. Track and optimize client retention through feedback, follow-ups, and loyalty initiatives. Support implementation of monthly promotions and communicate upcoming sales/events to clients via email, phone, and in-person conversations. Collect and organize content for reviews, testimonials, and before-and-after visuals. Collaborate with marketing team to align on messaging and ensure consistent branding across all client touchpoints. Maintain studio aesthetics by ensuring promotional materials, signage, and displays are always clean, on-brand, and beautifully presented. Assist with events like workshops, appreciation days, and product launches, handling RSVPs, welcome gifts, and follow-up communication. Support the team with light administrative duties such as sales batching, basic inventory tracking, and reporting to Studio Manager. Execute comprehensive daily, weekly, and monthly reporting routines with meticulous attention to detail, ensuring 100% accuracy in sales data, inventory counts, and client metrics.

Qualifications

Exceptional communication and interpersonal skills--you genuinely enjoy talking with people and making them feel seen. Strong organizational abilities with high attention to detail and follow-through. Positive, solution-oriented attitude and ability to handle occasional client challenges with professionalism and empathy. Sales-friendly mindset with a comfort in introducing promotions, products, and upselling add-on services when appropriate. Interest in skincare, wellness, and beauty industries is a strong plus. Experience in client-facing roles (hospitality, beauty, spa, medical aesthetics, etc.) preferred. Familiarity with booking systems (Acuity or similar) and some digital tools (Google Workspace, Instagram, Canva, etc.)
Job Type: Full-time

Pay: From $16.00 per hour

Benefits:

Dental care Extended health care Life insurance On-site parking Store discount
Work Location: In person