Job Description

Client Care Consultant, Part-time/Full-time




Become part of our vision to change the way healthcare is

experienced in Canada.

A little about us...



Located in Sherwood Park, Alberta, we are the first fully integrative clinic in Northern Alberta.


We serve individuals and families across the Edmonton region, including Sherwood Park, St.


Albert, Fort Saskatchewan, Leduc, Beaumont, Ardrossan, and, of course, the City of Edmonton.


We have two spaces within Aspen Plaza in Sherwood Park. Our main clinic, Park Integrative


HealthTM (PIH), provides medical and allied health services and our secondary space, Synapse,


houses our chiropractic and physiotherapy treatments.


The concept for PIH grew from our shared belief that a journey to health requires an inclusive


approach. One that focuses on an individual's mind, body, and spiritual well-being.


Our co-founders, Dr. Neeja Bakshi, Heather Gazley, Brandon R. Jacobs, and Mahesh Upadhyay,


saw a gap in service delivery for health and wellness treatments and a misbelief that Eastern and


Western medical traditions could not coexist. Our experiences with integrative medicine said


otherwise, and we knew PIH was going to be the one to disrupt this way of thinking; to change


the system.

Are you ready to join us?





Y O U R R O L E A T P A R K I N T E G R A T I V E H E A L T H :





Reporting to the Director of Integrative Health, the Client Care Consultant plays a key role in


delivering client-centred, integrative care at Park Integrative Health (PIH). As a member of the


Client Care Team, you are an essential part of our collaborative healthcare team, helping clients


navigate physical, mental, spiritual, emotional, and social challenges.





As one of the first points of contact for clients beginning their integrative health journey, you are


exceptional at building therapeutic rapport quickly and conducting comprehensive


biopsychosocial assessments. You are highly skilled in providing brief supportive counselling,


client education, initiating appropriate referrals, brokering resources, and liaising with


community agencies and programs as needed.


pihealth.ca/synapse

|

Unit 910, 3890 Sherwood Drive, Sherwood Park, Alberta T8H 0Z9

|

780.570.8527 1





You thrive in a multidisciplinary environment, working alongside medical doctors and a wide


range of allied health providers to provide truly integrative care. As a strong communicator with


refined active listening skills, you help clients understand integrative health care and empower


them to take an active role in their health journey.


As the Client Care Consultant, these are some more specific responsibilities required for this


role:


Conduct comprehensive biopsychosocial assessments, including risk screening Provide brief supportive counselling through an empathetic, non-judgemental, solution-


focused approach, recognizing the importance of person-in-environment (PIE)


Provide client education and appropriate referrals from an integrative health perspective Broker resources and liaise with community agencies and programs as appropriate Maintain excellent documentation in accordance with applicable legislation and
employment policies


Assist the Client Care Team, including the Director of Integrative Health and the Lead
Client Care Coordinator, with other Client Care activities as required, including but not


limited to program development, program evaluation, staff education, and community


engagement


Uphold the mission, vision, and values of Park Integrative Health Uphold and follow all policies and procedures as outlined in the Park Integrative Health
Employee/Contractor Handbook


Uphold and follow all policies and procedures as outlined in the Park Integrative Health
Human Resources Manual





T H E Q U A L I F I C A T I O N S N E E D E D T O S U C C E E D I N T H I S R O L E :





Active registration with the Alberta College of Social Workers (ACSW) is required At a minimum, a Bachelor of Social Work (BSW) is required. Authorization to Perform
Restricted Psychosocial Interventions is an asset


Minimum Heart & Stroke Basic Life Saving Level C is required. First Aid is considered
an asset


Strong professionalism, initiative, ethical and clinical judgement, decision-making, and
ability to prioritize are required


The ability to quickly build rapport and establish strong therapeutic relationships with a
wide variety of clients is required


pihealth.ca/synapse

|

Unit 910, 3890 Sherwood Drive, Sherwood Park, Alberta T8H 0Z9

|

780.570.8527 2





Provision of culturally competent and sensitive services is required Effective communication and interpersonal skills are required. Second language
considered an asset


Excellent documentation and computer skills are required Impeccable organizational, time management, and case management skills are required Excels at working independently as well as part of a multidisciplinary team, and
participation in both team and client/patient conferences is required


Previous experience in a variety of health care environments, facilities, and/or programs
is required


Previous experience working with a variety of allied health providers is required Previous experience in a variety of physical, mental, emotional, and spiritual health
issues is required:


o Autoimmune disorders


o Chronic illness/injury


o Chronic pain


o Food allergies/sensitivities


o Gastrointestinal conditions/concerns


o Long COVID


o Myalgic encephalomyelitis/chronic fatigue syndrome (ME/CFS)


o Mental health conditions/concerns


o Perimenopause/menopause


o Trauma


Extensive knowledge of resources and services across the life span is required Theoretical knowledge and practical skills in the following therapeutic perspectives,
approaches, and/or modalities is required:


o Biopsychosocial Assessment


o Risk Screening for Suicide, Self-Harm, Domestic Violence, and Child


Maltreatment/Abuse


o Social Determinants of Health


o Anti-oppressive Practice


o Trauma-Informed Care


o Systems Theory, Ecosystems Perspective, or Person-in-Environment (PIE)


o Strengths-based Perspective


o Solution-focused Counselling


o Supportive Counselling


pihealth.ca/synapse

|

Unit 910, 3890 Sherwood Drive, Sherwood Park, Alberta T8H 0Z9

|

780.570.8527 3





o Task-centered Counselling


o Motivational Interviewing





A F E W E X T R A S W E F E E L Y O U S H O U L D K N O W :





As part of the PIH team, this role has access to incredible benefits, including:
o a flexible work schedule


o a health spending account


o treatments and services through our Staff Wellness Program


o hands-on training and mentorship


o appreciation incentives throughout the year to celebrate special occasions


o a positive work environment and a vibrant company culture
We're an equal-opportunity employer committed to creating an inclusive environment.
All applicants are considered for employment without attention to race, colour, religion,
sex, sexual orientation, gender identity, national origin, veteran, or disability status.


If this all sounds aligned with you and your goals, we'd love to hear from you! .


Please note, only successful candidates will be contacted for an interview.


pihealth.ca/synapse

|

Unit 910, 3890 Sherwood Drive, Sherwood Park, Alberta T8H 0Z9

|

780.570.8527 4