Job Description

Client Care & Clinic Flow Coordinator (Part-Time)

Location: Smiths Falls & Perth, Ontario

Health and Wellness Clinic | Chiropractic | Multidisciplinary Practice

Are you someone who thrives in fast-paced, people-first environments? Do you naturally take ownership of situations, read people well, and enjoy creating smooth experiences for others?

We're looking for a confident, quick-thinking, and compassionate individual to join our team -- someone who values

relationships over transactions

,

solutions over scripts

, and

health over hustle

.

About Us:

Optimum Health (Smiths Falls) and Cordick Chiropractic (Perth) are multidisciplinary wellness clinics offering chiropractic care and massage therapy. We take a

relationship-driven approach

to care, where building trust and guiding patients through their health journey is just as important as the treatment itself.

Our clinics operate with a small, tight-knit team. This role is part of a

three-person staff team

rotating between the two clinics. Each team member plays a vital role in maintaining smooth clinic operations and high-quality patient care.

The Role:

This is

not a traditional front-desk or administrative role

. You'll act as a strategic support to our chiropractors and a key facilitator of the patient experience.

This position typically involves

25-30 hours per week

, with the need for flexibility to cover up to 40 hours on occasion -- such as during team holidays or absences. You must also be able to

open the clinic by 7:00 AM

and/or

close between 6:00-6:30 PM

depending on your assigned shift. Compensation is $20 per hour.

Responsibilities:

Greet and guide patients with warmth, confidence, and professionalism Manage the front desk: scheduling, check-ins, payments, phone calls, and daily open/close tasks Monitor and maintain

clinic flow

, moving patients into treatment rooms promptly to prevent delays Anticipate practitioner needs and help them maintain clinical momentum Address patient concerns with empathy and professionalism, reinforcing the long-term wellness goals of care Support patients in rebooking with clarity and intention (e.g., educating around proactive care vs. symptom-based visits) Contribute to business tasks: inventory, ordering, light social media engagement, and patient education Foster a calm, respectful, and health-focused atmosphere across both clinics Collaborate with the wider team to ensure smooth cross-location operations and patient continuity

About You:

You're people-smart -- you can read body language, energy, and tone without being told You're confident, assertive, and professional in your communication -- with both patients and practitioners You can move quickly, solve problems on the fly, and handle shifting priorities without losing focus You have strong emotional intelligence and can balance empathy with leadership You're energized by creating order, solving problems, and being part of a team You're open to feedback and committed to long-term growth -- both for yourself and the clinic

Requirements:

Availability for

25-30 hours per week

, with flexibility to cover up to 40 hours as needed

Ability to open the clinic at 7:00 AM

and/or

close between 6:00-6:30 PM

depending on shift

Reliable transportation

and flexibility to work between our

Smiths Falls and Perth

clinic locations Excellent verbal and written communication in English Comfortable with scheduling software and basic office programs (e.g., Word, Excel) Minimum high school diploma (or equivalent) Previous office experience is welcome but

not required

-- we prioritize mindset and people skills over paper qualifications

This Role is

Not

For:

Candidates seeking a short-term, transitional, or "foot in the door" healthcare admin job Individuals uncomfortable with schedule variability or working in two locations Those who prefer task-based, low-interaction work environments Candidates who cannot confidently manage multiple responsibilities in a people-focused setting

What We Offer:

A supportive, collaborative work environment with a health-positive culture Consistent part-time hours with opportunity for flexibility and growth A meaningful role where your communication, intuition, and leadership matter Full training and onboarding -- we'll set you up for success

How to Apply:

Please provide your

resume and a brief cover letter

explaining:

Why

this

role interests you How your background and personality align with what we've described
Incomplete applications will not be considered.

We thank all applicants for their interest; however, only those selected for interviews will be contacted.

Job Type: Part-time

Pay: $20.00 per hour

Expected hours: 25 - 30 per week

Application question(s):

Are you available to work shifts that start as early as 7:00 AM, or end as late as 6:30 PM? Are you available for shifts Monday through Friday? Are you reliably available to work at our locations in both Perth and Smiths Falls?
Work Location: In person