Job Description

About Life Collective Counselling

Life Collective Counselling is a relationship and sex therapy clinic offering counselling, workshops, and education for individuals and couples. We help people navigate intimacy, communication, and connection - and we're passionate about creating a warm, supportive space for every person who walks through our doors. That's where you come in!

We're looking for a

Client Care Administrator

who's friendly, detail-oriented, and thrives on keeping things running smoothly. If you love organizing, supporting a team, and making clients feel welcome, we'd love to meet you!

About the Role

This

part-time, in-person role

at Life Collective blends client care support and administrative assistance.

Reporting to the Office Manager,

you will serve as the first point of contact for clients while supporting the Office Manager and Clinical Director in day-to-day operations. Responsibilities include client care support, insurance processing, scheduling, workshop preparation, and supporting podcasts with the Marketing Coordinator. Curiosity about Life Collective's unique voice, work culture, and the mental health industry is essential for creating a safe and welcoming space for clients and staff alike.

Key ResponsibilitiesClient Care

Be the first friendly point of contact for clients via phone and email Manage client scheduling, intake, and referrals using Jane Process payments, issue receipts, and handle insurance billing Keep client files accurate and organized Maintain a calm, professional, and welcoming environment

Administrative Support

Support the Office Manager and Clinical Director with day-to-day clinic operations Assist therapists with scheduling and document coordination Help with workshop preparation, handouts, and light event logistics Organize supplies, track office inventory, and liaise with vendors

What We're Looking For

We're looking for someone who's equal parts organized, compassionate, and curious. You're the kind of person who finds joy in keeping things running smoothly - whether that means creating a welcoming first impression for clients, proofreading a blog post, or helping the team stay on top of deadlines.

You're attentive to detail, adaptable, and love wearing multiple hats. You're comfortable balancing administrative work with creative projects, and you bring a steady, thoughtful energy to everything you do. You value confidentiality, professionalism, and teamwork, and you care about contributing to a supportive, inclusive environment.

Most of all, you're someone who understands the heart of what we do; helping people feel seen, supported, and connected.

Required Qualifications

Mature, grounded, and emotionally intelligent - comfortable working in a clinical and confidential setting Proficiency with Google Workspace Interest in mental health, psychology, or therapy environments Criminal record and child welfare checks required

Bonus Assets

A good eye for design - you might help with light document formatting or step in to make a social media post Experience using Canva or Google Workspace (but no social media management required) Experience with Jane or similar scheduling software Background in customer service, healthcare, or wellness

What You'll Get

A meaningful role in a growing, values-driven clinic Opportunities to contribute creatively while supporting client care Team support and professional development opportunities Hourly wage: $18/hour

To Apply

Send your

resume + cover letter

to

careers@lifecollectivecounselling.com

Let us know:

Why this role feels like a good fit What you love about mental health And... would you buy soup at a restaurant? (We're serious. We ask everyone.)
Job Type: Part-time

Pay: $18.00 per hour

Expected hours: 12 - 18 per week

Benefits:

Casual dress On-site parking
Work Location: In person