Job Description

Client Assistant Position
Garden River First Nation Education Unit
St. John's, NL
Full time
$22.07 an hour

Job Title: Client Assistant

Company Summary:

According to the Indian and Northern Affairs Canada Secondary Education National Program Guidelines, Garden River First Nation receives funding to provide students living on-reserve. The Garden River First Nation Education Unit, in accordance with Indian and Northern Affairs Canada (INAC), has developed these operating guidelines. The creation of this booklet is to provide the community with written procedures and policies followed by the Education Unit.

General Description:

• To provide superior client service and support to aid in the retention and satisfaction of clients.
• Manage new, cancellation and change document requests for assigned clients as per guidelines
• Manage renewal expiration report to ensure all policy documents received by 35-45 days to our office and follow-up with the company for missing documents
• Complete and update new and renewal letters to ensure relevant policy information shared with clients
• Upload and download insurance documents through portal transactions where appropriate
• Help with insurer portal transactions/activity
• Manage Agency Bill invoicing and statements to ensure accounts receivables are up to date
• Account reconciliation
• Scan and attach relevant documents to client file for proper documentation
• Other duties as assigned

Personal character:

• Professional, friendly and courteous in all interactions with clients and co-workers
• Team player, adaptable to a changing environment
• Perform well in a busy operation and ability to remain calm under pressure
• Good organization skills, ability to prioritize
• Detail-oriented and problem solver

Qualifications:

• Post-secondary degree or diploma preferred
• Strong oral and written communications skills
• Keyboarding speed of 45 wpm required.
• Ability to maintain and compile statistics.
• Strong organizational skills required.
• Demonstrated ability to effectively contribute to a team environment.

This position requires a current satisfactory Criminal Records Check (including Vulnerable Sector Search), Child Abuse Registry Check and Adult Abuse Registry Check as conditions of employment. The successful candidate will be responsible for any service charges incurred. A security check is considered current if it was obtained no more than six (6) months prior to the start of employment.