Job Description

Come Work with Us!

At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.

Whether you\xe2\x80\x99re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.

Job Title Client Advisor - Shaughnessy Street



What is the opportunity?

This unique position calls on your client-focused sales expertise and natural problem-solving skills to maximize each client interaction. Specifically, you help clients with their everyday banking, As an RBC ambassador, you add value in the moments that matter most to clients and collaborate with RBC partners to help clients achieve their goals. Whether you\xe2\x80\x99re demonstrating to a client how to use digital banking, on-boarding a new client, or referring a complex opportunity to a specialist, your expertise will contribute to creating meaningful and memorable client experiences to drive client satisfaction and loyalty.

What will you do?

• Proactively engage with clients in all areas of the branch and in the community, uncovering banking needs, providing help and advice, as well as identifying sales and referral opportunities
• Focus on client education and demonstration, leveraging technology to deliver a memorable client experience, drive sales, and retain business
• Respond to client-initiated contact, assisting them with a full range of financial transactions
• Actively listen and engage clients in conversation to further understand their individual needs
• Proactively take ownership of resolving and preventing client banking problems
• Cultivate and maintain relationships with partners to make the most of business opportunities and referrals

What do you need to succeed?

Must-have

• Demonstrated passion for putting clients first, as well as success in a hands-on, target-driven sales environment
• Problem-solving and people skills, with the ability to build strong relationships and proactively connect with clients
• Flexibility, eagerness to learn, strong personal ethics, and a hunger for success
• Digital literacy across a broad range of devices (i.e., smartphones, tablets, laptops, etc.)
• Must be able to work all business hours

Nice-to-have

• Track record in building rapport and maintaining client relationships within the financial or service industry
• Mutual Funds accreditation (i.e., Investment Funds in Canada or the Canadian Securities Course)

What\xe2\x80\x99s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including competitive compensation, bonuses, and flexible benefits
• Continued opportunities for career advancement
• World-class sales training, coaching, and development opportunities
• Support from a dynamic, collaborative, progressive, and high performing team, as well as world-class tools and training
• Opportunity to achieve great success and grow your career with RBC

RBC is committed to supporting flexible work arrangements when and where available. Details to be discussed with Hiring Manager.

RBC requires as a condition of employment that all successful candidates in the United States and Canada be fully vaccinated against COVID-19 prior to their start date, and may require proof of the same. Reasonable accommodation is available where required by law.

PCBADV

At RBC, the health and well-being of our employees and clients is our top priority. As a condition of employment, you must be Fully Vaccinated against COVID-19 prior to your start date, subject to applicable law. By accepting this offer, you attest to RBC that you are currently Fully Vaccinated or that you will be Fully Vaccinated prior to your start date. Fully Vaccinated means you have received all recommended doses of an approved COVID-19 vaccine for your region, at least 14 days prior to your start date. If you are unable to meet RBC\xe2\x80\x99s vaccination requirement due to a valid medical or religious reason, please contact to seek a reasonable accommodation. Please note that if RBC determines you are not eligible for an accommodation, this offer will be withdrawn or, if you had already started employment, you will be dismissed for cause for failing to meet the conditions of employment.

Shortly after your start date, you will be required to re-confirm your vaccination status by completing an attestation. You may be asked to also provide proof of vaccination (in a form approved by RBC) and, in some regions, we may be required to keep a record of it by regulation. All other health and safety protocols for your location(s) will be communicated to you.

Offer letter

Congratulations! We are very pleased to offer you the position of Client Advisor with Royal Bank of Canada. By joining Personal and Commercial Banking you become part of an organization committed to excellence and a workplace that will support you to be your best.

Bonus/Short Term Incentive
Target incentive of $2,550.00

Bonus/Short Term Incentive - (see Bonus/Short Term Incentive conditions below)

You will be eligible to participate in the Canadian Banking Branch STI Program. You will have the opportunity to earn incentive pay based on your personal performance and your contribution to your Team\'s results. You are eligible for payment under this program, provided you are actively employed by RBC on the Incentive Program payment date. Eligible employees working less than a full fiscal year (e.g. new hires) receive payments prorated to the number of months worked during the year. More information on eligibility and the program in general, is available in the CB Branch STI Program Guide on our intranet site - MyHR under Performance Based Incentive.

This offer is conditional upon our obtaining the following:

• Satisfactory Criminal Records Search

• Satisfactory Credit Check

• Satisfactory Employment Verification from your Current/Previous Employers

• Satisfactory Security Check

• Satisfactory Education and / or Credential verification

• Your current and continued eligibility to work in Canada throughout your employment

Also note, candidates will be asked to give consent to contact their current employer. To ensure we aren\xe2\x80\x99t tipping off their current employer, these candidates can indicate that they do not provide consent to contact the current employer and where possible we will work with the candidate directly to confirm current employer based on a variety of documents we can use to validate employment.

Job Summary

Address: PORT COQUITLAM, British Columbia, Canada

City: CAN-BC-PORT COQUITLAM

Country: Canada

Work hours/week: 30

Employment Type: Part time

Platform: Personal and Commercial Banking

Job Type: Regular

Pay Type: Salaried

Posted Date: 2023-02-24-08:00

Application Deadline: 2023-03-10-08:00

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at rbc.com/careers.

Royal Bank of Canada