Job Description

About IT Force

IT Force is a well-established IT Managed Services Provider in Burlington, Ontario. Established in 1999, it is our mission to make our client's technology EASY, ACCESSIBLE and SAFE. We manage our client's IT infrastructure including security, backup, cloud solutions and helpdesk support.



We have an impressive customer satisfaction rating as it is our mandate to deliver our clients White Glove Service with Military Precision.

The Opportunity

We are looking for a

Client Account Manager

to ensure our client's IT systems are robust, reliable, safe and operate efficiently.



In this role, you

will work in-office

with your colleagues as well as directly our clients.



The

Purpose

of this position is to:


Foster a high trust relationship and retain your clients. Retain and expand monthly agreement services with your clients. Propose and sell products, services, and projects as needed to your clients. Ensure our clients receive a White Glove Service delivered with Military Precision.

Responsibilities

of this position are:


Scheduled Business Reviews + Ensure all documentation is up-to-date and accurate for client SBR's.
+ Ensure post business review action items are documented and completed in an expedient fashion.
Processing + Ensure that project requests are scoped, proposed and presented to the clients.
+ Ensure all client opportunities have a current status and documented next step until closure.
Relationships + Own, manage & advocate for client's non-support requests.
+ Participate in client networking events.
Process + Identify and recommend procedural improvements.
Internal + Attend and participate in company/team events, meetings, and collaborations.

Compensation

Competitive market compensation

20% Bonus

eligibility, reviewed and paid quarterly

On-the-job training

While you work, we will train you, certify you, and make sure you have all the tools to do a great job! Some of the certifications you will receive (if you do not already have them) are:


Certified Professional Sales Associate Microsoft Office Associate CompTIA IT Fundamentals HDI Customer Service Representative

Benefits

Health, Drugs, Dental, Vision, Critical Illness, AD&D, Life & Disability Benefits

Free breakfast, lunch, snacks, and beverages

Monthly Fun @ IT Force events for you, spouse, and family

Your Skills & Experience

You must have

at least 3 years of experience,

ideally in an IT environment.



Some of the traits and behaviours of the ideal candidate for this position are:

Customer Focus

- Showing empathy and further seeking to understand your customer's interests, needs, wants, priorities and situation.

Resourcefulness

- Capable of devising ways and means to meet the needs of the situation.

Perseverance

- Continued effort to do or achieve something despite difficulties, failure, or opposition

Investigative

- An active effort to discover all relevant facts and information. *

Thoroughness

- Taking great care and attention to detail. Completed in all aspects, without errors or omissions.