Job Description

Location: Eastern Health Accommodations (former Agnes Cowan Hostel)

Clerk II (2 positions)
Eastern Health Accommodations (Extended Stay St. John\'s)
Infrastructure Support
Temporary, Full Time (until September 30, 2023, with the possibility of extension)
REL24605, REL24606
Hours 75 bi-weekly (8 hour shift work; days, nights, evenings, weekends; rotating)
Salary CG-23 ($21.63 - $23.77)
Competition Number 2023003393
Posted Date 31 May 2023
Closing Date 7 June 2023

About Us
Eastern Health is the largest, integrated health authority in Newfoundland and Labrador employing approximately 13,000 dedicated employees and serving a population of more than 300,000 people. The authority offers the full continuum of health and community services including public health, long-term care, community services, hospital care and unique provincial programs and services. At Eastern Health we pride ourselves on providing the highest quality care and service possible to the people in our communities, in our region, and in the province. To do that, we employ qualified, competent and caring individuals who are dedicated to their professions and to our vision of Healthy People, Healthy Communities.

Job Summary
The primary purpose of this position is to interview and input confidential information for clients registering at the new 93 room Eastern Health Accommodations location. The work involves the operation of a complex computerized five-star billing system.

The successful incumbent takes reservations by phone; inputs information in the computer; prints the daily reservation listing; assigns guests to rooms; registers guests by inputting name, complete reservation confirmation calls; address and financial responsibility code as well as different file numbers from various funded organizations; prints registration forms; assesses financial status according to guidelines to determine the amount of money payable by clients who meet the criteria for low income; collects money from guests, issues receipts, and explains rules and regulations; and issues parking permits and/or shuttle tickets to clients. The incumbent will also be responsible for credit card and debit machine along with a float of $200.00. The incumbent directs guests to rooms; helps clients with luggage upon request; assigns a room that corresponds with the correct financial code; operates a small switchboard; completes daily modifications of charges and adjustments when necessary for guest charges; ensures all amounts of money, receipt numbers, and data is correct before being posted for the general ledger; inputs receipts in terminal for cash paying guests when they check out; and prints a daily printout of all guests registered and other reports as required. The applicant is responsible for the smooth operation of Eastern Health Accommodations when working days, evenings, nights, and weekends. Other related duties as required.

Job Demands
By applying for this job, you acknowledge an understanding that regular requirements and demands of this job include (but are not limited to):
Constantly lifts objects less than 5lbs and occasionally lifts up to between 20 - 40 lbs when helping with a patient\'s luggage (ambulatory care) or lifting a box of files requiring assistance. May be required to maneuver carts and use a step ladder to access higher shelves.
Constantly performs fine finger/precision work while sitting and using a computer mouse, scheduling appointments, and other duties.
Work provides the opportunity to stand and walk and the opportunity to take postural breaks (sit, stand or walk) within the office environment.
Frequently required to perform bilateral repetitive fine motor skills when performing various computer work duties that involve typing and use of the computer\'s mouse.

Job Qualifications
Successful completion of a one-year Office Administration program from an approved/recognized college is required.
Experience in Five-Star hoteling system would be an asset.
A satisfactory record of work performance is required.

If this is an internal posting only, only applicants of the Eastern Health NAPEHS Regional Bargaining Unit will be considered. If this is an internal and external posting, all applications will be accepted and preference will be given to those qualified candidates who are internal to the Eastern Health NAPEHS Regional Bargaining Unit.

NAPE employees should note that as per Article 15, NAPE Pilot Project, employees who are "offered a position shall immediately advise the employer of their decision to accept the appointment". Employees requiring further details of the position must obtain this in advance of the job offer.

Eastern Health requires internal employees applying on unionized clerical/administrative positions to have their educational documents on file and any required testing completed before the closing date of the competition (exception is the medical transcription test, which can be completed per competition). If you do not have your educational documents on your employee file, you should attach them when applying online or e-mail them to employment@easternhealth.ca. If testing is required contact Recruitment in your local area.

Apply online at https://employment.easternhealth.ca

Upon successfully applying for a vacancy then you will receive a confirmation email. If you do not receive this email please contact Recruitment 777-7777 ext 5-2 immediately

To become a part of our team, please submit an up to date resume/cover letter or application form online, clearly demonstrating how you meet the required qualifications. Include your current mailing address, day-time contact number, e-mail address, competition and employee number if applicable.

Contact Information for Recruitment Related Inquiries:

Telephone: (709) 777-7777 (5-2) or 1-800-563-3693
Email: employment@easternhealth.ca. Applications/resumes are not accepted at this email address.

If you are no longer interested in the position, you can withdraw your application by emailing employment@easternhealth.ca as soon as possible.

Eastern Health is committed to inclusive and barrier-free recruitment, selection, and onboarding processes. We will be happy to work with applicants requesting support during the process. If you have any questions, feel free to contact our Recruitment Line at 777-7777 press 5 then press 2 (long distance 1-800-563-3693) outlining how we can help.

EXTERNAL APPLICANTS: We thank all applicants for their interest, however, only those selected for an interview will be contacted. The successful candidate will be required to provide a satisfactory Certificate of Conduct from the RCMP or local Police (Vulnerable Sector Check may be required), educational documents, registration/licensure if applicable and Social Insurance Number.

Eastern Health