Job Description

Work Term: Permanent Work Language: Bilingual Hours: 14 to 28 hours per week Education: Secondary (high) school graduation certificate Experience: 3 years to less than 5 years

Work setting

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Hotel, motel, resort Rural area

Tasks

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Register arriving guests and assign rooms Resolve complaints and claims Process group arrivals and departures Take, cancel and change room reservations Provide information on hotel facilities and services Provide general information about points of interest in the area Process guests' departures, calculate charges and receive payments Balance cash and complete balance sheets, cash reports and related forms Maintain an inventory of vacancies, reservations and room assignments Follow emergency and safety procedures Clerical duties (i.e. faxing, filing, photocopying) Answer telephone and relay telephone calls and messages Assist clients/guests with special needs Contact customers to deliver requested wakeup calls Perform light housekeeping and cleaning duties Provide customer service

Computer and technology knowledge

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Multi-line switchboard Word processing software Central reservation system (CRS)

Security and safety

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Bondable Criminal record check

Transportation/travel information

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Own transportation Public transportation is not available

Work conditions and physical capabilities

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Attention to detail Fast-paced environment Standing for extended periods Work under pressure

Personal suitability

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Client focus Dependability Efficient interpersonal skills Excellent oral communication Excellent written communication Flexibility Judgement Organized Reliability Team player

Screening questions

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Are you authorized to work in Canada? Are you available to start on the date listed in the job posting? Do you have experience working in this field? Do you live near the job location?

Employment terms options

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Evening Shift

Employment terms options

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Morning Night To be determined Day * Weekend