Job Description

Req ID: 139053
Company: Nova Scotia Health
Location: Central Zone, Dickson Building - QEII
Department: IMIT Health Records CZ
Type of Employment: Temporary Hourly PT long-assignment (50% FTE) x 1 position(s)
Status: NSGEU Admin Professionals Position
Posting Closing Date: 14-Sep-22

Nova Scotia Health is the largest provider of health services in Nova Scotia, with some specialized services also offered to clients throughout Atlantic Canada. We're on a mission to achieve excellence in health, healing and learning through working together, which is reflected in the hospitals, health centres and community-based programs we operate across the province. Our passionate team of professionals provides a variety of high-quality inpatient and outpatient services including academic, tertiary, and quaternary care, as well as continuing care, primary health care, public health, and mental health and addictions. Join a diverse team of innovators, collaborators and creative thinkers today.

Nova Scotia Health employs professionals in all corners of our beautiful province. We believe there's a place here for everyone to call home, from vibrant cities with exuberant nightlife to quaint towns with picturesque trails. The work-life balance that comes with an Nova Scotia Health role means you'll have the time to explore, discover, and participate in that coveted Atlantic lifestyle. Visit us today and check out to see why more people from across the globe are moving here.

Responsibilities

Reporting to the Assistant Manager in Health Information Services (HIS), the Customer Service Specialist (CSS) will adopt an all encompassing model that will address all requests for confidential health information in a professional manner. This will include, but is not limited to, inquiries regarding physician dictation and transcription of reports. Completion of requests for access of information including research, release of information to facilitate ongoing patient care and emergency access to information for patient treatment. Receives system user issues/concerns for STAR Patient Processing System, Dictaphone (Job Lister, ESIG), OPIS, 3M and the One Content System and determines appropriate action 24 hours a day, 7 days/week for all sites within the district. Capable of performing all duties identified as "Key Work Activities" in an accurate and timely manner by ensuring patient information is available for ongoing patient care. The CSS must have exceptional problem solving and decision making skills with the ability to work independently in a mature manner.

Qualifications

• Grade XII plus one year post-secondary business, secretarial, or office management diploma
• One year related experience OR an equivalent combination of education and experience
• Experience in a health-related field preferred
• Demonstrated self-starter and problem solver
• Ability to maintain a high level of confidentiality
• Ability to work independently
• Excellent computer skills including knowledge of Word, Excel and Intranet
• Good communication and organizational skills
• Ability to work as a team member
• Competencies in other languages an asset, French preferred
• Successful Applicants are required to provide a criminal record check (including Vulnerable Sector Search) to People Services before starting employment and assume any associated costs as a condition of employment

PLEASE NOTE: Applicants relying on education and experience equivalencies must clearly state such equivalencies in their cover letter, resume, or application. Additionally, candidates will not be considered for an interview if applications are incomplete or are missing information.

A skills test will be included as part of the selection process.

Hours of Work

• Part time long assignment 50%; 35 hours bi-weekly

Salary Information

$20.25 - $22.50 Hourly

Once You've Applied

Thank you for your interest in this position. Only those applicants selected for an interview will be contacted.

This is a Admin Professionals bargaining unit position. Preference is given to bargaining unit employees for unionized positions. Employees are encouraged to view their seniority hours and dates in their SuccessFactors online profile. Successful applicants changing unions, bargaining units or employment status, are advised to seek clarification regarding their seniority, benefits, and vacation entitlement and/or usage, prior to accepting the position.

As per the COVID-19 Mandatory Vaccination Protocol in High-Risk Settings, Nova Scotia Health requires all team members to be fully vaccinated by November 30th, 2021.

Nova Scotia Health is committed to being a workforce that is free of discrimination, values diversity and is representative, at all job levels, of the people we serve. We encourage all qualified applicants who self-identify as Indigenous, Black/African Nova Scotian, Persons of Colour, Immigrants/Newcomers, Persons with Disabilities, 2SLGBTQIA+ to apply and self-identify.

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