Job Description

Position Profile: Join our professional team of Clerical Support Associates as we work together to deliver compassionate care that is responsive to the healthcare needs of our community. Humber River Health is committed to revolutionizing patient care for our diverse community. We are looking for exceptional individuals to join our great team: people who share our passion to deliver excellent, patient-focused, expert care. The Hospital is formally affiliated with both the University of Toronto and Queen\xe2\x80\x99s University.
We currently have an exciting opportunity for a Clerical Support Associate to join our 6 West Critical Care team.
Reporting Relationship: Manager, 6 west Critical Care
Hourly Rate Range: $
Location: Wilson Site
Employee Group: Hours: 12 hour day shifts including weekends subject to change

Position Responsibilities:

• Responsible for clerical support including patient registration and discharge, maintenance of patient records, order entry and statistics.
• Responsible for customer service including scheduling appointments, answering patient inquiries, telephone inquiries, greeting patients and visitors in a courteous manner.
• Communicates with bed allocation and other departments to arrange patient placement.
• Communicates with other departments and service areas.

Qualifications:

• High school graduate or equivalent.
• Completion of a Community College Medical Secretary Diploma an asset.
• Completion of a medical terminology course preferred.
• Minimum 2 year full time equivalent recent clerical experience required, preferably in a mental health care setting.
• Good keyboarding skills, with minimum typing speed of 40 WPM.
• Computer proficiency including Microsoft Office Suite.
• Strong interpersonal skills, both oral and written
• MEDITECH computer experience an asset
• CCIS knowledge and Data Entry experience preferred.
• VIP knowledge and Data Entry experience preferred.
• Good organizational and problem solving skills required, including an ability to prioritize a varied and busy workload. Demonstrated ability to cope with tight deadlines, frequent interruptions and emergency situations
• Ability to work independently with minimal supervision in a team environment
• Knowledge of a second language an asset
• Demonstrated customer service skills.
• A positive attendance and discipline record.
• Applicants may be required to successfully complete full administrative testing, to include typing speed and MS Office.

Why Humber? Why Now?
Humber River Health is on an exciting transformation journey of redefining patient care, as we leverage the most advanced technologies to enhance all aspects of delivering high-quality, safe care. We continue to build a people-centered workplace with excellent staff and physician engagement by hiring passionate, diverse and inclusive healthcare professionals. People who care and encompass our values of Compassion, Professionalism and Respect. People who are committed to making a positive difference.
We are a Studer Group hospital, focused on building our evidence-based leadership practice and hardwiring a culture that WOWs.
Humber River Health is a member of the Toronto Academic Health Science Network (TAHSN), which is a dynamic network of academic health organizations providing leading edge research, teaching and clinical care.
We have collaborated with TAHSN member institutions in addressing the challenges of the COVID-19 pandemic. Our membership in TAHSN supports our strategic pillar of advancing Humber River Health as a community academic hospital.
Humber River Health was the recipient of the 2021 Excellence in Patient Safety Award by the Canadian College of Health Leaders. This award recognizes teams that are committed to improving patient safety within a healthcare environment, through leadership, innovation, culture, and best practises.
Why? Because at Humber River Health, we know it is our people and our ability to innovate that allows us to consistently deliver a great patient experience and the best quality outcomes. After all, we are the hospital that believes exceptional care...healthier community.


Please be advised that in order to be eligible for employment at Humber River Health, all new hires must have received the full series of a COVID-19 vaccine or combination of COVID-19 vaccines approved by Health Canada (e.g., two doses of a two-dose vaccine series, or one dose of a single-dose vaccine series); AND have received the final dose of the COVID-19 vaccine at least 14 days prior to the hired employee\xe2\x80\x99s first date of employment Medical exemptions or any other kind of requested exemption based upon the Hospital\xe2\x80\x99s obligations pursuant to the Ontario Human Rights Code will be considered on a case-by-case basis