Job Description

Position Profile:
Humber River Health. Lighting New Ways In Healthcare.
Since opening our doors in 2015 as North America's first fully digital hospital, we remain unwavering in our belief that we can change the hospital where we work, the community where we live, and the world of healthcare beyond our borders. Serving a community of 850,000 residents in North West Toronto, Equity Inclusivity and active participation in the North West Toronto Ontario Health Team are key initiatives important to our Team. At Humber River Health, we use a custom combination of technology and clinical expertise to rebuild elements of care. We make technology work for staff and physicians; giving them more time to spend with patients, to eliminate inefficiencies, and to reduce the chance of errors. Humber River Health is formally affiliated with both the University of Toronto and Queen's University and committed to becoming a community academic hospital. Clinical Excellence, Optimizing Care through Technology and Community Connection frame our Research Strategy.
At Humber River Health, we're not hoping for a renaissance, we are making it happen. As part of our dynamic team, you can lead the way, as we continue our journey towards high reliability care!
Join our professional team of Clerical Support Associates as we work together to deliver compassionate care that is responsive to the healthcare needs of our community.
We currently have an exciting opportunity for a Clerical Associate to work in our Bariatric Clinic, Surgical Program.
Employment Status: Permanent Full Time
Hours of Work: Monday to Wednesday 11 am-7 pm, and Thursday and Friday 9 am- 5 pm - subject to change as per Article 3 - Management Rights.
Location: Humber River Health, Willson Site
Labour Group: LiUNA
Reporting Relationship: Manager, Bariatrics
Hourly Rate: $29.111-$30.131
Responsibilities:

• Responsible for clerical support including patient registration and discharge, maintenance of patient records, order entry, statistics, and assisting with patient billing.
• Responsible for customer service including scheduling appointments, answering patient inquiries, telephone inquiries, greeting patients and visitors in a courteous manner.
• Communicates with bed allocation and other departments to arrange patient placement.
• Communicates with other departments and service areas as required.
• Other duties as assigned.

Qualifications:

• Must be a high school graduate or equivalent.
• Completed secretarial and medical terminology courses preferred.
• Knowledge of medical terminology is required.
• Minimum of one-year full time recent clerical experience required, preferably in an out-patient health care setting.
• Computer skills required, keyboarding 40 wpm required.
• Meditech computer experience is preferred.
• Community-wide scheduling experience is preferred.
• Must have excellent communication skills, both verbal and written.
• Excellent customer service skills required.
• Excellent organizational skills required, including an ability to prioritize a varied and busy workload and work with tight deadlines, frequent interruptions, and emergency situations.
• Ability to work independently with minimum supervision, as well as in a team environment.
• Excellent attendance and discipline free record required.

Why choose Humber River Health?
At Humber River Health, our staff, physicians, and volunteers are lighting new ways in healthcare. We are proud to be recognized as a part of Greater Toronto's Top Employers by Mediacorp Canada Inc. We support employees by providing evidence-based leadership and cultivating a culture that consistently wows with our unwavering commitment to Staff, Physician and Volunteer engagement. We are a member of the Toronto Academic Health Science Network (TAHSN) and are deeply involved in research and academic collaboration. We are dedicated to high-quality patient care and demonstrate our values of compassion, professionalism, and respect.
Attracting and retaining a workforce that represents the diverse communities surrounding Humber River Health, is a priority. We encourage applicants from all equity-deserving groups, including but not limited to, individuals who identity as Indigenous, racialized, seniors, persons living with disabilities, women, and those who identify as 2SLGBTQ.
Applicants will not be discriminated against on the basis of race, creed, sex, sexual orientation, gender identity or expression, age, religion, disability, medical condition, or any protected category prohibited by the Ontario Human Rights Code and Accessibility for Ontarians with Disabilities Act.
Accommodations are available throughout the recruitment process as well as during employment at Humber River Health. Please direct any accommodation requests to our recruitment team.