Job Description

Requisition ID: 819212
Store #: 00F749 LC Clearly F749
Position:Part-Time
Total Rewards:

Founded in 2000, Clearly is on a mission is to eradicate poor vision in the world by 2050 - the world\'s largest unaddressed disability. Clearly serves this mission and the community every day by providing the most accessible, affordable, and stylish optical products on the market. Vancouver born and bred, Clearly was the first Canadian retailer to offer eyewear online. We are proud of our dynamic team members who work every day to fulfill our mission, and we celebrate their diverse backgrounds, skills, and perspectives.
Clearly is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses.

GENERAL FUNCTION

This role supports the EyeCare function. Creates exceptional value in the lives of our customers by delivering the Clearly Experience to both customers and patients. Delivers the store\'s key performance indicators by integrating the Brand Story and ensuring flawless execution of the Patient Journey and seamlessly links the doctor and retail functions together.

MAJOR DUTIES & RESPONSIBILITIES

• Provide top quality service in accordance with the behaviors and expecations of our Patient Journey.
• Attentive to details; privately obtaining medical history and prepare patient for examination, review prescriptions and/or patient information carefully; ask open ended questions, identify special needs, consulting with Optician, Doctor or Retail Management when necessary.
• Explains all required paperwork, tests, products and services as well as the appropriate time frame.
• Perform all pre-examination testing with accuracy and attention to detail; take the initiative to explain all measurements and answer any questions the patient may have.
• Operate the POS system terminal inputting customer/patient and prescription information with accuracy and attention to details. When required, collect proper payment following company security procedures and retain proper change for a variety of transactions, such as credit cards, discounts, insurance and coupons.
• Demonstrate knowledge of appointment book/scheduling procedures and computer operation/procedures.
• Utilize clinical and product knowledge, provide coaching and guidance to patients on the care and handling of contact lenses.
• Responsible for the maintenance and disinfection of contact lens inventory; provide clinical support to the Optometrist as needed.
• Handle and file all patient records in an organized and efficient manner in accordance with HIPAA/PIPEDA.

BASIC QUALIFICATIONS

• High School graduate or equivalent
• Strong customer service skills (internal and external)
• Strong communicator and listener
• Problem solving ability
• Strong interpersonal skills
• Familiarity with computers and calculators
• Organization skills
• Strong basic math skills

PREFERRED QUALIFICATIONS

• Previous experience in optical or doctor\'s office

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package Benefits/Incentive Information including health benefits, Group RRSP and Vacation, paid family leave, tuition reimbursement, and eyewear discounts.

Upon request and consistent with applicable laws, EssilorLuxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please call the Luxottica Ethics Compliance Hotline at 1-888-887-3348 (be sure to provide your name and contact information so that we may follow up in a timely manner) or email HRCompliance@luxotticaretail.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans receive preference in accordance with Tribal Law.

EssilorLuxottica