Job Description

At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Who is Allstate:

Allstate Insurance Company of Canada is a leading home and auto insurer focused on providing its customers prevention and protection products and services for every stage of life. The company is proud to have been named a Best Employer in Canada for nine consecutive years and prioritizes supporting employees and fostering an inclusive, welcoming corporate culture. Allstate is committed to making a positive difference in the communities in which it operates through partnerships with charitable organizations, employee giving and volunteerism. Serving Canadians since 1953, Allstate strives to provide reassurance with its "You're in Good Hands" promise.Through our Employee Value Proposition, Opportunity, Flexibility, Community, Diversity and Family, we have worked hard to develop and nurture a culture where employees feel valued, experience personal growth, have career options and truly enjoy the work they do.

Role Designation: Remote

Benefits to joining Allstate

Flexible Work Arrangements Employee discounts (15% on auto and property insurance, plus many other products and services) Good Office program (receive up to 400$ back after purchasing office equipment) Student Loan Payment Matching Program for Government Student loans Comprehensive Retirement Savings Program with employer matched contributions Annual Wellness allowance to support employees with improving health and wellbeing Personal reflection day Tuition Reimbursement Working within the community and giving back!

The Claims Training and Development Facilitator is accountable for providing education for our Claims employees to learn and develop the required knowledge and skills to be successful Trusted Claim Advisors. In this role, you will provide consulting and facilitation for all claims units throughout Canada when required.

Primary Accountabilities:

Facilitation / Development

: + Facilitate instructor led (ILT) and virtual led training (VLT) for new and existing employees in both French and English utilizing adult learning methodologies.
+ Facilitate topics in line with Leader's Guide that lead to effective performance outcomes
+ Demonstrate effective facilitation skills so learners retain content and transfer skills on the job.
+ Demonstrate passion and enthusiasm to maintain a learning environment that encourage learner participation and engagement.
+ Assist in development and maintenance of training content as required.
+ Maintain up-to-date knowledge of industry standards, regulatory requirements, and internal claims procedures.

Monitor learner progress

: + Identify gaps in learner performance based on observation and assessments.
+ Support the onboarding process for new hires, ensuring a smooth transition into their roles.
+ Communicate issues and performance gaps to learner's manager.

Evaluation:

+ Evaluate feedback and update training material on an ongoing basis as required.
+ Make recommendations for enhancements to content.
+ Identify and share ways to continuously improve the programs' effectiveness.

Consultation

: + Build relationships and consult with Claim Managers, Technical Manager and Quality and Compliance team to understand learning gaps and provide solutions.
+ Collaborate with subject matter experts to develop and update training materials, manuals, and eLearning modules.

Co-ordinate training programs

: + Provide administrative support to co-ordinate delivery of training courses and programs.

Project Work

: + Work with Instructional Designers to provide guidance and consultation for design and development of new programs.
+ Create small to medium learning solutions (e.g., job aids, presentations) to support team project goals.
+ Assist in the development of bilingual training strategies and initiatives.

Skills and Qualifications:

Minimum 3 years' experience in handling Auto and/or Total Loss Claims, property. Previous experience in training or mentoring is an asset. Consistently demonstrate Leadership and ACG Behaviours Working knowledge with internal Allstate applications (Assistplus, Claims Center, PLUS, Policy Center, etc.) Strong organizational skills, time management with the ability to work in an agile environment and coordinate efficiently and effectively. Excellent presentation skills, with the ability to present articulately and confidently; with the ability to engage diverse audiences. Ability to adapt positively to constantly changing environment and willing to adopt new practices. Strong consulting, oral and verbal communication skills Proficient in Outlook/PowerPoint/Word/Excel/Forms Applied knowledge of learning software is an asset (i.e. MS Teams, SharePoint, Workday, Degreed, Kahoot, Mentimeter) Able to self-motivate, work independently and collaboratively. Handle challenges and devise solutions. Fluency in

French and English

(verbal and written)

Allstate Canada Group has policies and practices that provide workplace accommodations. If you require accommodation, please let us know and we will work with you to meet your needs

A propos d'Allstate :

Allstate du Canada, compagnie d'assurance est un chef de file dans le domaine des assurances automobile et habitation; elle offre a ses clients des produits et services de prevention et de protection qui conviennent a toutes les etapes de la vie. Au service des Canadiens depuis 1953, l'entreprise met tout en oeuvre pour que non seulement ses clients, mais aussi ses employes soient en bonnes mainsMD, comme en fait foi sa presence au palmares des Employeurs de choix au Canada neuf annees de suite, notamment en favorisant une culture organisationnelle inclusive et accueillante.


Allstate du Canada tient a contribuer au mieux-etre des communautes dans lesquelles elle exerce ses activites au moyen de partenariats avec des organismes caritatifs et de programmes misant sur la generosite de ses employes. A Allstate, nous avons conscience que la qualite de nos produits decoule directement du niveau de satisfaction du personnel a l'egard de l'entreprise.

Les avantages offerts par Allstate :

La flexibilite des modalites de travail; Des rabais d'employe (15 % sur les assurances automobile et habitation, ainsi que des rabais sur de nombreux autres produits et services); Le programme Bureau en bonnes mains (jusqu'a 400 $ sont octroyes pour se procurer de l'equipement de bureau necessaire a domicile); Un programme de paiement de contrepartie pour le remboursement des prets etudiants aux programmes gouvernementaux; Un regime d'epargne-retraite complet prevoyant des cotisations de contrepartie de l'employeur; Une allocation annuelle couvrant des depenses effectuees pour ameliorer sa sante et son bien-etre; Un Jour de reflexion personnelle; Remboursement de droits de scolarite; Une implication dans la vie communautaire.

Facilitateur(trice) de Formation et de Developpement des Reclamations

Le/la Facilitateur(trice) de Formation et de Developpement des Reclamations est responsable de fournir une formation aux employes du service des reclamations afin qu'ils acquierent les connaissances et competences necessaires pour devenir des Conseillers de Reclamations de Confiance performants. Dans ce role, vous offrirez des services de consultation et de facilitation pour toutes les unites de reclamations a travers le Canada, selon les besoins.

Responsabilites principales :

Facilitation / Developpement :

Animer des formations en presentiel (ILT) et virtuelles (VLT) pour les nouveaux employes et ceux en poste, en francais et en anglais, en utilisant des methodes d'apprentissage pour adultes. Faciliter des sujets conformement au guide du leader afin d'obtenir des resultats de performance efficaces. Demontrer des competences de facilitation efficaces pour assurer la retention du contenu et le transfert des competences sur le terrain. Faire preuve de passion et d'enthousiasme pour maintenir un environnement d'apprentissage stimulant et engageant. Participer a la creation et a la mise a jour du contenu de formation selon les besoins. Maintenir une connaissance a jour des normes de l'industrie, des exigences reglementaires et des procedures internes de reclamations.

Suivi des apprenants :

Identifier les lacunes dans la performance des apprenants a partir des observations et des evaluations. Soutenir le processus d'integration des nouvelles recrues pour assurer une transition fluide dans leur role. Communiquer les problemes et les ecarts de performance au gestionnaire de l'apprenant.

Evaluation :

Evaluer les commentaires et mettre a jour le materiel de formation de maniere continue. Proposer des ameliorations du contenu. Identifier et partager des moyens d'ameliorer continuellement l'efficacite des programmes.

Consultation :

Etablir des relations et consulter les gestionnaires de reclamations, les gestionnaires techniques et l'equipe de qualite et conformite pour comprendre les lacunes d'apprentissage et proposer des solutions. Collaborer avec des experts en la matiere pour developper et mettre a jour les supports de formation, les manuels et les modules d'apprentissage en ligne.

Coordination des programmes de formation :

Fournir un soutien administratif pour coordonner la livraison des cours et programmes de formation.

Travail de projet :

Collaborer avec les concepteurs pedagogiques pour fournir des conseils et de la consultation dans la conception et le developpement de nouveaux programmes. Creer des solutions d'apprentissage de petite a moyenne envergure (ex. : aides-memoires, presentations) pour soutenir les objectifs des projets d'equipe. Participer a l'elaboration de strategies et d'initiatives de formation bilingue.

Competences et qualifications :

Minimum de 3 ans d'experience dans la gestion de reclamations Automobiles, Propriete et/ou pertes totales. Capacite demontree a incarner les comportements de leadership et les valeurs ACG. Connaissance pratique des applications internes d'Allstate (Assistplus, Claims Center, PLUS, Policy Center, etc.). Excellentes competences organisationnelles et en gestion du temps, avec la capacite de travailler dans un environnement agile et de coordonner efficacement. Excellentes competences en presentation, avec la capacite de s'exprimer clairement et avec assurance, et d'engager des publics diversifies. Capacite a s'adapter positivement a un environnement en constante evolution et a adopter de nouvelles pratiques. Solides competences en consultation, communication orale et ecrite. Maitrise d'Outlook, PowerPoint, Word, Excel, Forms. Connaissance pratique des logiciels d'apprentissage est un atout (ex. : MS Teams, SharePoint, Workday, Degreed, Kahoot, Mentimeter). Capacite a se motiver, a travailler de maniere autonome et en collaboration. Capacite a relever les defis et a proposer des solutions. Maitrise du francais et de l'anglais (oral et ecrit).
Le Groupe Allstate du Canada dispose de politiques et de pratiques permettant d'offrir des mesures d'adaptation en milieu de travail. Si necessaire, nous etablirons avec vous les mesures qui doivent etre prises pour repondre a vos besoins.

Joining our team isn't just a job -- it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger - a winning team making a meaningful impact.