Job Description

Join a team focused on the client experience! Your focus: you\'ll provide client-facing support on claims issues to all iA American clients, inclusive of our products and Third-Party Administrator (TPA) products. The Tier 2 Claims Support team focuses on delivering the value proposition at the center of the products we sell. The team works to help clients understand claim decisions, advocate for appropriate exceptions, and partner with clients to reach resolutions on escalated claim issues. The backgrounds we love: 2-5 yrs of customer service experience. Auto warranty claims exposure in a dealership or with an administrator. Associate\'s degree or equivalent experience. Salesforce exp is a plus! Next steps: You\xe2\x80\x99ll have a conversation with a Talent Acquisition Specialist. Then, meet with the hiring team for an interview via Microsoft Teams. We\xe2\x80\x99ll support you with: Competitive Benefits (Medical, Dental, Vision, Short- and Long-Term Disability, 401K w/ match, PTO, and more!), A Human Approach, Career Advancement, Professional Development Opportunities, & Quality Working Conditions About us: iA American is a wholly-owned subsidiary of iA Financial Group, one of the largest insurance and wealth management groups in North America. In the last few years, iA American has been thoughtfully built by iA Financial Group through the acquisition of Innovative Aftermarket Systems (IAS), SouthwestRe, and Dealers Assurance Company (DAC). Our suite of products and services includes automotive protection packages, reinsurance options, dealer support, direct-to-consumer products, and in-house administration. Our parent company is ranked on Glassdoor & Forbes list of best companies! Our commitment to Diversity and Inclusion At iA, we support and celebrate diversity. We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability. Please note that if you need help or assistance to make the recruitment process more accessible for you, please contact us. Someone from our team will be happy to assist you.

Company Overview

About

iA Financial Group is the strength of a company with a human side, with its over 8,000 employees. Together, we have earned the trust of our more than four million clients and 50,000 advisors who have chosen us for their insurance, savings, and wealth management. With over $200 billion in assets and half a billion invested in technological innovation, we\xe2\x80\x99re a key player in the financial services industry in Canada and the United States. The secret to our success? Investing in you, one person at a time. Because, for over 125 years, we have believed that it\xe2\x80\x99s by supporting our employees and surrounding ourselves with the most reputable leaders in the industry, we will continue to innovate. At iA, we\xe2\x80\x99re invested in you.

Our commitment to Diversity and Inclusion

At iA Financial Group, we support and celebrate diversity. We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability. Please note that if you need help or assistance to make the recruitment process more accessible for you, please contact us here. Someone from our team will be happy to assist you.