Job Description

We're Northbridge Financial. We're proud to be 100% Canadian and owned by Fairfax Financial. We serve through our Northbridge Insurance, Federated Insurance, and TruShield Insurance brands. We have a reputation for being one of Canada's leading commercial property and casualty insurance company. Our employees are dedicated to understanding the needs of our customers and we go above and beyond to help Canadian businesses have a safer and brighter future. We're a company of passionate people who put people first. Do you want to join a team that believes in working hard - and having fun at work - all while making a difference? Look no farther than Northbridge.

At Northbridge, our Claims department is responsible for ensuring efficient, prompt, and courteous service to claimants, insureds, and brokers through appropriate investigation, analysis, and settlement of claims. Our Claims Director, Property and Administration, will direct all activities of the claims unit through effective leadership and training of the adjusting staff to ensure service and quality objectives are met.

The Claims Director is also responsible for supporting the development and implementation of best practices and departmental strategies in the achievement of regional goals for customer service, productivity, and quality.

Our Claims Director is committed to high standards of performance, has strong communication skills, and a demonstrated ability to bring new ideas to initiatives. In other words, they're awesome! If you are too, consider joining us to direct our Claims, Property and Administration department!

You're great at:

Providing effective leadership, coaching, and motivation to team members to ensure service and quality objectives are met

Directing the development and execution of the corporate and regional business plans, and ensuring strategies contribute to corporate objectives

Ensuring effective and efficient operation by enhancing workflow and operational procedures

Managing customer service standards

Managing Disposition Programs (i.e., settlement conferences, mediation, and internal committee file reviews)

You have:

Post-secondary school education and/or equivalent on the job experience

Minimum of 10 years of experience in Property and Administration Industry handling complex claims

5-7 years of leadership experience

Completed CIP/FCIP designation

Fluently bilingual (English/French) is a definite asset

We're great at putting you first by:

Prioritizing your well-being (Wellness Program, flexible health benefits, employee assistance)

Promoting balance (flexible schedules, generous time off, and a work from home program)

Supporting your financial health (employee share purchase plan, pension plans, discount on staff insurance)

Helping you grow in your career (education assistance, internal mobility)

Caring about the community and the causes you believe in (donation matching, team volunteering)

At Northbridge Financial we embrace and celebrate you and are committed to creating an inclusive workplace for all! No matter who you are or what makes you unique, we welcome you. Please let us know how we can assist or accommodate you during the selection process.