Job Description

Company Overview

Youngs Insurance Brokers Inc. is the largest leading independent insurance brokerage in Niagara Falls, with over 100 years of excellence in customer service. We are committed to providing rewarding career opportunities within a professional and supportive environment, valuing community involvement and client trust.

Claims Coordinator

Youngs Insurance Brokers Inc. is seeking a detailed and client-focused Claims Coordinator. In this role, you will act as a key liaison between clients, insurers, and internal teams, to ensure claims are reported accurately, followed up efficiently, and resolved with a high level of service. This position is ideal for someone who thrives in a fast-paced environment, has strong communication skills, and is passionate about advocating for clients throughout the claims process.

Responsibilities

Assist clients with reporting new auto, property and liability claims. Act as the primary point of contact between clients, insurers, adjusters, and restoration vendors. Ensure claims are submitted accurately and in a timely matter. Analyze policy coverage, review documentation, and assess damages. Determine claim validity and coverage eligibility. Monitor claim progress and follow-up with insurers and adjusters as needed. Maintain detailed and accurate claim files and documentation in the brokerage management system. Provide regular claim status updates to clients and internal team. Support claims advocacy by escalating concerns and helping resolve coverage or service issues. Collaborate with internal teams to resolve complex claims and mitigate risks. Maintain relationships with restoration partners and company adjusters. Monitor and respond to emergency after-hours claim inquiries from customers. Assist with claims-related reporting and audit of severe loss reserves. Adhere to RIBO, insurer, and brokerage compliance standards.

Qualifications

RIBO license is required - Registered Insurance Broker Ontario*
1-3 years of experience in insurance brokerage or company environment CIP Designation or currently in process of completing - Charted Insurance Professional*
CRM Certificate is an asset - Risk Management Certificate*
Strong knowledge of insurance policy wordings, coverage and claim handling procedures. Client-focused mindset with strong problem-solving skills.

What We Offer:

Competitive compensation & benefits Work from Home Privileges Continuing education and development support Collaborative and supportive team environment Salary commensurate with experience $48K - $65K Growth within the company Casual dress Company Events
If you don't meet every requirement but believe that you could be successful in the position, please apply!

Youngs Insurance Brokers is an equal opportunity employer committed to breaking down barriers in the workplace. If you require accommodation during the recruitment process, please let us know and our HR team will work with you to find a solution.

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Job Types: Full-time, Permanent

Pay: $48,000.00-$65,000.00 per year

Benefits:

Dental care Extended health care Life insurance Paid time off RRSP match
Work Location: In person